IT Service Operations Leader — GCC Field Support

Gig Gulf; Capital Governorate; On-site; BHD 34,000 - 49,000; Full time

Job summary

Gig Gulf is seeking an IT Service Operations Manager to lead the IT Service Desk and Field Support across the GCC region. The role ensures high-quality IT support and end-user experience for all employees, serving as the primary IT-business contact for support and service requests.

You will manage end-user devices, access management, and IT asset lifecycle, while driving service improvements, governance, and cross-country operations. Strong leadership and ITIL experience are essential.

Qualifications

• Minimum 8 years in IT service operations with multi-country exposure.
• Proven leadership of Service Desk and Field Support teams.
• Strong ITIL knowledge and experience with ITSM and asset management.

Responsibilities

• Oversee Service Desk across GCC countries, ensuring SLAs and timely resolution.
• Coordinate major incidents with cross-functional teams and vendors; communicate with business.
• Lead Field Support covering devices, software deployment, patching, and events.
• Represent IT at offices, maintain AV, network, and relocation readiness.
• Own joiner/mover/leaver, manage assets and CMDB.
• Drive KPIs, reporting, and annual process reviews.
• Manage budgets and procurement, vendor contracts and licenses.

Skills

Leadership

Communication

Project management

Analytical thinking

Education

Bachelor's degree in IT or related field

Tools

ManageEngine

Microsoft 365

Entra ID

Intune

Power BI

Excel

Job description

Gig Gulf is seeking an IT Service Operations Manager to lead the IT Service Desk and Field Support across the GCC region. The role ensures high-quality IT support and end-user experience for all employees, serving as the primary IT-business contact for support and service requests.

You will manage end-user devices, access management, and IT asset lifecycle, while driving service improvements, governance, and cross-country operations. Strong leadership and ITIL experience are essential.