Insurance Renewals & Client Services Specialist

Marsh; Manama; Hybrid; BHD 15,000 - 25,000; Full time

Job summary

Marsh seeks an Account Specialist to join Marsh Operations in the Middle East. You will support the end-to-end renewal lifecycle, coordinating with Client Executives and Placement teams to deliver high-quality service, gather renewal data, and manage documentation.

You will track renewals in PRISM, RSM, and JIRA, ensuring timely follow-up and accurate records. The role emphasizes collaboration across locations, compliance with Marsh standards, and a focus on process improvements to support

Qualifications

• Strong attention to detail to ensure accuracy and quality in client and renewal documentation.
• Ability to multi-task and meet deadlines during renewal cycles.
• Working knowledge of Microsoft Word, PowerPoint, and Excel, with comfort switching across systems.
• Strong communication and collaboration across locations.

Responsibilities

• Support Client Executive and Placement teams across the end-to-end renewal lifecycle.
• Collaborate with Client Executive to deliver outstanding client service and gather renewal information.
• Record client and carrier communications in Marsh systems to ensure timely follow-up.
• Create/maintain renewal documents and report on open items.
• Coordinate with placement team to submit quotes and supporting documents.
• Track renewals across PRISM, RSM, Placement, and Invoicing; manage NDA/KYC with clients.
• Monitor certificates and endorsements (Ezynsure/JIRA); ensure compliant documentation.

Skills

Attention to detail

Multi-tasking

Communication

Team collaboration

Self-directed

Education

Bachelor’s degree

Tools

PRISM

RSM

JIRA

Ezynsure

Docusign

Job description

Marsh seeks an Account Specialist to join Marsh Operations in the Middle East. You will support the end-to-end renewal lifecycle, coordinating with Client Executives and Placement teams to deliver high-quality service, gather renewal data, and manage documentation.

You will track renewals in PRISM, RSM, and JIRA, ensuring timely follow-up and accurate records. The role emphasizes collaboration across locations, compliance with Marsh standards, and a focus on process improvements to support