Business/ Sales Support

Swan Insurance Management Agency Ltd (SIMA); Capital Governorate; On-site; BHD 7,800 - 11,000; Full time

Job summary

Swan Insurance Management Agency Ltd (SIMA) is seeking a proactive Bilingual Business & Sales Support Specialist to join our Bahrain team. The role drives end-to-end sales support, drafting bilingual proposals, and coordinating with underwriters and clients to ensure compliant, accurate documentation.

You will liaise with Sales, Underwriting, and Compliance to maintain a smooth policy workflow, manage renewals, and help deliver high-quality client service in English and Arabic.

Qualifications

• Bilingual fluency in English and Arabic is mandatory for all written and spoken communications.
• Exceptional organizational and time-management skills to handle high-volume workflows and tight deadlines.
• Proficiency with Microsoft Word and Excel for documentation, data management, and reporting.

Responsibilities

• Draft and produce high-quality insurance proposals and quotations in English and Arabic, ensuring accuracy and brand standards.
• Manage the full renewal pipeline, track expirations, and coordinate with underwriters to obtain renewal terms.
• Coordinate with cross-functional teams (Underwriting, Claims, Finance, Compliance) to ensure timely policy flow and accurate documentation.

Skills

Bilingual English-Arabic

Organizational Mastery

Tools

Microsoft Word

Microsoft Excel

Job description

Location: Bahrain

Are you a highly organized professional with a meticulous eye for detail and a passion for the dynamic insurance sector? We are seeking a proactive Bilingual Business & Sales Support Specialist to provide essential administrative and contractual support, serving as the critical link between our Sales team, clients, and underwriters.

This role requires a dedicated individual fluent in both English and Arabic to manage the end-to-end sales support cycle, ensuring efficiency, accuracy, and compliance across all documentation and client communications.

Key Responsibilities

1. Contract & Proposal Management:

• Draft and produce high-quality, customized insurance proposals and quotations for clients in both English and Arabic, ensuring brand standards and technical accuracy.
• Prepare and finalize complex legal documentation, including initial drafting of Reinsurance Contracts, Cover Notes, and Policy Wordings.
• Ensure all client documentation is filed, tracked, and accessible using our CRM system.

2. Sales & Client Relationship Support:

• Manage the full policy renewal pipeline, proactively tracking expiration dates, coordinating with underwriters to secure renewal terms, and presenting comparison summaries to the sales team.
• Maintain a rapid communication standard, acknowledging all client and internal emails quickly and routing queries to the appropriate cross-functional entities.
• Coordinate follow-up activities, client meetings, and administrative needs for assigned Account Executives and Producers.

3. Operational & Cross-Functional Coordination:

• Serve as the primary liaison, connecting the Sales team with cross-functional internal entities (e.g., Underwriting, Claims, Finance, and Compliance) to ensure the smooth, timely flow of policies.
• Assist in compiling and analyzing sales reports, pipeline forecasts, and retention metrics for management review.

Essential Requirements

• Bilingual Fluency: Fluent in both written and spoken English and Arabic is mandatory, allowing for seamless technical and professional communication across cultures and markets.
• Organizational Mastery: Exceptional organizational and time management skills with a proven ability to manage high-volume workflows, multiple priorities, and tight deadlines.
• Technical Proficiency: Very good to excellent command of Microsoft Word and Excel for documentation, data management, and report generation.
• Location: Must be currently based in Bahrain, with valid work status or eligibility to obtain one.