Guest-Centric Housekeeping Supervisor

Rotana Hotels; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

Rotana Hotels in Manama is seeking a Housekeeping Supervisor for Downtown Rotana Hotel to lead a team of Attendants, ensuring cleanliness standards and guest satisfaction in line with Rotana's service expectations.

The role involves allocating assignments, monitoring daily operations, training staff, handling VIP notes, conducting inspections, and coordinating with lost & found, inventory and maintenance to keep rooms, corridors and public areas up to Rotana standards.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Job description

Rotana Hotels in Manama is seeking a Housekeeping Supervisor for Downtown Rotana Hotel to lead a team of Attendants, ensuring cleanliness standards and guest satisfaction in line with Rotana's service expectations.

The role involves allocating assignments, monitoring daily operations, training staff, handling VIP notes, conducting inspections, and coordinating with lost & found, inventory and maintenance to keep rooms, corridors and public areas up to Rotana standards.