Guest Service Agent

Explore more jobs; Bahrain; On-site; BHD 6,000 - 9,000; Full time

Benefits offered by this job

Conservation focus

Sustainable rewards

Local heritage focus

Global development opportunities

Social initiatives

Collaborative team

Job summary

Hawar Resort by Mantis and Accor in Bahrain is seeking a Guest Service Agent to deliver warm hospitality from arrival to departure, managing check-in/out, and ensuring personalized service that reflects our brand spirit.

You will use Opera PMS to assist guests with facilities and local attractions, handle inquiries, and collaborate with other teams to maintain high standards and guest satisfaction.

Qualifications

• Experience in Front Office or Guest Services preferred.
• Familiarity with Opera PMS or similar software.
• Excellent English communication and Russian fluency required.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Experience with 3- or 4-star hospitality brands is an advantage.

Responsibilities

• Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
• Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
• Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
• Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
• Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
• System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
• Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
• Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
• Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
• Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
• Training & Development: Attend daily briefings, training sessions, and team meetings as required.
• Other Duties: Perform additional responsibilities or projects as assigned by management.

Skills

Front Office experience

Guest services

Hospitality

Tools

Opera PMS

Job description

As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
• Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
• Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
• Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
• Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
• System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
• Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
• Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
• Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
• Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
• Training & Development: Attend daily briefings, training sessions, and team meetings as required.
• Other Duties: Perform additional responsibilities or projects as assigned by management.

Desired Candidate Profile

• Previous experience in Front Office or Guest Services within a hotel or resort environment preferred.
• Familiarity with Opera PMS or similar software.
• Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage.
• Strong interpersonal and problem-solving skills with a professional and courteous demeanor.
• Willingness to work flexible schedules, including evenings, weekends, and public holidays.
• Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.