Cluster Reservation Manager

AccorHotels; Manama; On-site; BHD 8,900 - 16,000; Full time

Job summary

AccorHotels is seeking a Reservations supervisor to lead the daily operations of the reservations team and ensure top-level service for all guests. The role focuses on timely processing of reservations and seamless collaboration with Sales to enhance guest satisfaction.

Fluency in English is required; knowledge of Arabic is a plus. Opera PMS experience is mandatory for effective system use and performance tracking within a vibrant hospitality group.

Qualifications

• English language - fluency is required.
• Knowledge of the Arabic language is an advantage.
• Previous experience in a similar capacity is preferred in Accor Hotels.
• Excellent telephone presentation, sales skills, and ability to sell is a plus.
• Highly interactive and people-friendly attitude.
• Knowledge of Opera PMS is mandatory.

Responsibilities

• To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times.
• Ensure all reservations are accurately actioned within the same working day.
• To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level.

Skills

English language

Arabic language

Sales skills

Telephone presentation

People-friendly attitude

Tools

Opera PMS

Job description

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job description

To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times.

Ensure all reservations are accurately actioned within the same working day.

To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level.

Qualifications

• English language - fluency is required
• Knowledge of the Arabic language is an advantage
• Previous experience in a similar capacity is required/preferred in Accor Hotels
• Excellent telephone presentation, sales skills, and ability to sell is a plus
• Highly interactive and people-friendly attitude
• Knowledge of Opera PMS is mandatory

Additional information

Team player and dedication