Global Freight Key Account Operations Lead

Deutsche Post; Manama; Sur place; BHD 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Global company

Résumé du poste

DHL Global Forwarding in Manama, Bahrain, is seeking a Key Account Operations Specialist to manage end-to-end airfreight for assigned accounts, coordinating bookings, documentation, customs, and delivery while maintaining strong customer relationships and KPIs.

You will act as the primary operational contact for customers, identify risks early, provide timely status updates, and implement preventive actions.

Qualifications

• 3+ years in freight forwarding, logistics, or key account operations.
• Strong knowledge of Air Freight and/or Ocean Freight.
• Experience handling strategic or demanding customer accounts.
• Understanding of freight documentation, customs processes, carrier coordination, and milestones.
• Proficient in Excel, Outlook, Teams, and logistics management systems.
• Excellent written and verbal English communication.

Responsabilités

• Manage day-to-day airfreight shipments for assigned key accounts.
• Coordinate bookings, documentation, customs clearance, transportation, and delivery activities.
• Ensure shipments are executed according to SOPs, routing, cut off times, and service requirements.
• Maintain ownership of shipments from booking through final delivery and file closure.
• Coordinate closely with overseas offices, gateways, carriers, and local operational teams.
• Act as the primary operational contact for assigned customers.
• Provide timely and accurate shipment status updates.
• Proactively inform customers of delays, operational risks, or service disruptions.
• Provide solutions and alternative routing options where required.
• Maintain professional communication and build strong working relationships with customer operational teams.
• Identify potential shipment issues before they become customer escalations.
• Take immediate corrective action for delays, space constraints, documentation issues, customs problems, or delivery failures.
• Escalate critical issues internally when additional support is required.
• Perform root-cause analysis for recurring operational failures and implement preventive actions.
• Monitor customer-specific and internal operational KPIs.
• Monitor billing readiness, file completion, cost accuracy, and operational exceptions.
• Review recurring service failures and develop improvement actions.

Connaissances

English communication

Logistics management

Freight forwarding knowledge

Customer accounts handling

Excel

Outlook

Teams

Outils

TMS (Transport Management System)

Excel

Outlook

Teams

Description du poste

DHL Global Forwarding in Manama, Bahrain, is seeking a Key Account Operations Specialist to manage end-to-end airfreight for assigned accounts, coordinating bookings, documentation, customs, and delivery while maintaining strong customer relationships and KPIs.

You will act as the primary operational contact for customers, identify risks early, provide timely status updates, and implement preventive actions.