F&B Operations Manager at One Eleven Holding

One Eleven Holding; Manama; On-site; BHD 18,000 - 36,000; Full time

Job summary

One Eleven Holding is seeking an experienced F&B Operations Manager to spearhead the development and execution of our dining portfolio, from pre-opening planning to delivering exceptional guest experiences.

You will oversee budgeting, staffing, supplier management, and adherence to food safety standards while driving profitability and guest satisfaction across multi-unit venues.

Qualifications

• Minimum 5 years' supervisory experience in the F&B industry.
• Proven ability to lead multi-unit restaurant teams.
• Strong budgeting, forecasting, and cost-control skills.
• Excellent communication and leadership abilities.

Responsibilities

• Pre-Opening: oversee new restaurant pre-opening, brand standards, and budgets.
• Financial Planning & Forecasting: create budgets and sales forecasts; analyze data.
• Operations Management: monitor KPIs, ensure safety regs, manage inventory.
• Staff Management: lead teams, conduct reviews, coach staff.
• Guest Experience: ensure exceptional guest service and address feedback.

Job description

This Full time on site position offers great opportunities for career growth.

The F&B Operations Manager will spearhead the development and execution of our dynamic F&B portfolio. In this pivotal role, he/she will be instrumental in shaping the future of our culinary offerings, from meticulous pre-opening planning to the seamless delivery of exceptional guest experiences.

Essential Duties & Responsibilities

• Pre-Opening:
  • Oversee the pre-opening process for new restaurants, ensuring adherence to brand standards, operational efficiency, and budget targets
  • Recruit, train, and onboard new staff, fostering a positive and collaborative team environment.
  • Develop and implement operational procedures and training manuals.
• Financial Planning & Forecasting:
  • Develop and implement annual and quarterly budgets for each restaurant, including labor,food cost, beverage cost, and other operating expenses.
  • Monitor actual performance against budgets and identify areas for cost savings or revenue growth.
  • Create sales forecasts and adjust operational plans based on anticipated demand.
  • Partner with the finance team to analyze financial data and develop strategies to improve profitability.
  • Manage capital expenditure budgets for equipment and maintenance needs.
• Operations Management:
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive profitability.
  • Ensure compliance with all food safety and sanitation regulations.
  • Manage inventory and procurement, optimizing costs and maintaining quality standards.
  • Work with the corporate team to develop and implement new initiatives and policies.
• Staff Management:
  • Lead and motivate teams to deliver exceptional guest service while maintaining cost control and brand consistency.
  • Conduct performance reviews and provide ongoing coaching and development to team members.
  • Identify and implement strategies to improve staff retention and reduce turnover.
• Guest Experience:
  • Create a warm and welcoming atmosphere for guests, exceeding their expectations at every touchpoint.
  • Proactively resolve guest complaints and address any concerns in a timely and professional manner.
  • Track and analyze guest feedback to identify opportunities for improvement.

Physical Requirements

• Ability to stand and walk for extended periods of time, often throughout a full shift.
• Ability to lift, carry, push, and pull up to 50 pounds occasionally, and up to 20 pounds frequently.
• Ability to reach, bend, stoop, twist, and kneel to access inventory, equipment, and work areas.
• Ability to work in a fast-paced environment with frequent exposure to noise, heat, and fumes.
• Ability to visually inspect food and beverage products for quality and safety.

Qualifications

• Minimum 5 years' experience in a supervisory role within the F&B industry, ideally in a multi-unit chain.
• Proven track record of exceeding operational targets and driving profitability.
• Strong leadership and team management skills, with the ability to motivate and coach staff.
• Excellent communication and interpersonal skills, with the ability to build relationships with team members and guests.
• Proficient in food safety and sanitation regulations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving skills.

Job Type: Full-time Work Location: In person