F&B Operations Manager at Mesk Holdings BSC

Mesk Holdings BSC; Manama; On-site; BHD 7,800 - 12,000; Full time

Job summary

Mesk Holdings BSC in Manama is seeking an F&B Operations Manager to oversee FOH and kitchen operations, supervise staff, schedule shifts, and drive sales growth. This on-site role requires a hands-on leader with a strong focus on guest experience.

The position emphasizes inventory management, financial controls, promotions, and adherence to health and safety standards to maximize profitability and deliver excellent customer service.

Qualifications

• Experience managing F&B FOH and kitchen operations is required.
• Ability to train and supervise staff across outlets.
• Demonstrated skills in achieving sales targets and customer service.

Responsibilities

• FOH staff training and supervision across store and kitchen operations.
• Oversee FOH staff across multiple outlets.
• Schedule shifts and manage staffing hours.
• Conduct performance reviews and provide feedback.
• Motivate staff to hit sales targets and deliver quality service.
• Develop sales strategies to increase profitability.
• Monitor and analyze sales performance data.
• Address customer complaints promptly.
• Quality control of all items before dispatch.
• Oversee stock levels and ordering decisions.
• Maintain well-stocked, organized store.
• Maintain relationships with suppliers.
• Monitor financial performance, budgets and expenses.
• Ensure accurate financial recording and reporting.
• Implement cost-control measures.
• Maintain clean, organized store and visuals.
• Oversee merchandising and product displays.
• Ensure health and safety compliance.
• Maintain security and loss prevention.
• Plan and execute in-store promotions.
• Collaborate on local marketing initiatives.
• Monitor competitors and adjust strategies.
• Prepare and present P&L reports.
• Provide insights and improvement recommendations.

Skills

Staff training & development

Staff supervision

Sales strategy & execution

Customer service excellence

Inventory control

Vendor relationship management

Cost control & profitability

Merchandising & store presentation

Health & safety compliance

Job description

F&B Operations Manager at Mesk Holdings BSC in Manama, B13, BH. This Full time on site position offers great opportunities for career growth.

Staff Management

• Actively involved in foh staff trainings and supervise store employees including kitchen operations.


• Manage multiple outlets foh staff


• Schedule shifts and manage staff hours.


• Conduct performance evaluations and provide feedback.


• Motivate staff to achieve sales targets and provide high-quality customer service.

Sales and Customer Service

• Develop and implement strategies to increase sales and profitability.


• Monitor sales performance and analyze sales data.


• Handle customer complaints and resolve issues promptly.

Inventory Management

• Quality control for all items before before sending out


• Oversee stock levels and make decisions on stock orders.


• Ensure the store is well-stocked and organized.


• Manage a good relationship with suppliers and vendors.

Financial Management

• Monitor the store’s financial performance, including budgets and expenses.


• Ensure all financial transactions are accurately recorded and reported.


• Implement cost-control measures to maximize profitability.

Shop Operations

• Ensure the store is clean, well-organized, and visually appealing.


• Oversee merchandising and product display.


• Ensure compliance with health and safety regulations.


• Maintain store security and loss prevention.

Promotions

• Plan and execute in-store promotions and events.


• Collaborate with marketing teams to develop local marketing initiatives.


• Monitor competitor activity and adjust strategies accordingly.

Reporting and Analysis

• Prepare and present regular profit and loss reports on store performance.


• Provide insights and recommendations for improvements.

Work Location: In person