Duty Manager

AccorHotel; Manama; On-site; BHD 16,920 - 22,560; Full time

Job summary

AccorHotel in Manama, Bahrain, is seeking a dedicated Operations Manager to oversee daily operations and enhance guest experiences. The ideal candidate will ensure operational efficiency and maintain high service standards across departments.

The role requires leadership experience, proficiency in Property Management Systems, and a strong ability to address guest feedback. Candidates should prioritize guest needs and thrive in a fast-paced environment, promoting a professional and polished image.

Qualifications

• Prior experience in a leadership role is essential.
• Strong ability to resolve issues effectively while maintaining positive guest interactions.
• Capable of performing efficiently in a fast‑paced environment.

Responsibilities

• Oversee the resort’s day-to-day operations ensuring seamless functionality across all departments.
• Address and resolve guest concerns and feedback promptly and professionally.
• Provide guidance and support to staff during shifts, ensuring operational efficiency.

Skills

Leadership

Guest Relations

Operations Management

Problem Solving

Teamwork

Education

University or college degree in a related discipline

Tools

Property Management Systems

Microsoft Windows applications

Job description

Key Responsibilities

• Daily Operations Management – Oversee the resort’s day-to-day operations ensuring seamless functionality across all departments.
• Guest Relations – Address and resolve guest concerns and feedback promptly and professionally, maintaining high service standards and enhancing guest satisfaction.
• Team Leadership – Provide guidance and support to staff during shifts, ensuring operational efficiency, staff productivity, and adherence to service standards.
• Emergency Management – Serve as the first point of contact for emergencies or incidents, coordinating responses and reporting to senior management as required.
• Policy and Procedure Compliance – Ensure all resort policies, procedures, and standards are consistently followed and upheld.
• Interdepartmental Coordination – Collaborate with department heads to resolve operational issues and enhance service delivery.
• Reporting – Prepare daily operational reports including guest feedback, incident logs, and shift summaries for senior management review.
• Health and Safety – Ensure compliance with health, safety, and hygiene regulations to provide a secure environment for guests and staff.
• Guest Experience Oversight – Oversee the entire guest journey from reservations to departure, ensuring a seamless and exceptional experience.
• Professional Development – Support the growth and development of reservation agents and front office staff to strengthen succession planning.
• KPI Management – Establish and monitor key performance indicators for the Front Office and guest satisfaction to drive service excellence.
• Front Office Operations – Assist with guest check‑ins and check‑outs, ensuring all procedures are followed accurately and efficiently.
• Cross‑Departmental Support – Assist in various hotel areas, including Food & Beverage operations, to eliminate potential service issues.
• Proactive Guest Service – Respond promptly to requests, leading by example and fostering a proactive and resourceful team culture.
• Health and Safety Responsibility – Ensure the well‑being of all patrons, guests, and staff members adhering to the resort’s safety protocols and procedures.

Qualifications

Prior experience in a leadership role is essential. Previous experience with Property Management Systems is required. Must be proficient in Microsoft Windows applications. A university or college degree in a related discipline is preferred. Must maintain a polished and professional presentation. Strong ability to resolve issues effectively while maintaining positive guest interactions. Highly dependable with a strong sense of accountability. Capable of performing efficiently in a fast‑paced environment. Ability to work seamlessly within a team‑oriented setting. Must prioritize guest needs, remaining calm, courteous, and attentive at all times.