Team Leader - Grocery

Majid Al Futtaim; Manama; On-site; BHD 7,812 - 10,044; Full time

Benefits offered by this job

Friendly environment

Leadership model

Large diverse team

Job summary

Majid Al Futtaim Bahrain is seeking a Team Leader - Grocery for MAF Retail in a Hypermarket setting. You will drive quality, range and freshness standards to deliver an exceptional customer experience while achieving sales targets.

You will coach and develop team members, ensuring issues are addressed promptly to maintain service excellence. This role emphasizes strong merchandising and leadership in a fast-paced environment.

Qualifications

• Diploma in Commerce or Finance required.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• People oriented and able to build team spirit and motivation.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the discount image.
• Monitor the NPS and improve areas needing development.
• Input on price image and freshness image.
• Ensure proper stock management and stock reports.
• Oversee waste/shrinkage control and report waste items.
• Identify slow moving items and push sales before expiry if applicable.

Skills

Customer service orientation

Team motivation

Action oriented

People orientation

Education

Diploma in Commerce or Finance

Job description

Team Leader - Grocery | MAF Retail | Hypermarket Bahrain

Role Summary

The Team Leader Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is a key motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

Responsibilities

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Provide input on the price image and freshness image.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.

Requirements

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• People orientated and able to build team spirit and motivation.
• People orientated and able to build team spirit and motivation.
• Action oriented.

Benefits

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.