Customer & Sales Support Coordinator

OMICRON Lab; Manama; On-site; BHD 11,000 - 20,000; Full time

Job summary

OMICRON electronics GmbH is seeking a customer and sales support professional to join our team in a structured, detail-oriented role. You will handle quotations, tenders, and maintain strong links with sales partners, while supporting the Area Sales Manager throughout the sales process.

The role requires at least 2 years in Customer & Sales Support, with strong English and mandatory French language skills. Proficiency in Microsoft Office and CRM/ERP systems is essential, with Arabic a plus.

Qualifications

• Completed a commercial or business-related education.
• Experience in Customer & Sales Support or Inside Sales is required (min 2 years).
• Experience with CRM/ERP systems is a plus.

Responsibilities

• Handle customer issues across pre- and post-sales.
• Prepare quotations and manage tenders.
• Support Area Sales Manager and sales partners through the process.
• Coordinate customer follow-ups and product demonstrations with the sales team.
• Maintain CRM database and support trainings via OMICRON Academy.

Skills

CRM systems

ERP systems

MS Excel

MS Outlook

MS Word

English (written & spoken)

French (mandatory)

Arabic (advantage)

Education

Commercial or business-related education

Tools

CRM/ERP systems

Job description

• You take care of our customers in all commercial issues (pre and after sales)
• You prepare quotations and handle tenders
• You support the Area Sales Manager throughout the sales process
• You will be the link to our sales partners and will support them in all commercial issues
• You coordinate customer follow-ups, support product demonstrations and ensure smooth commercial processes together with the sales team
• You are responsible for the maintenance of our customer database (CRM system)
• You coordinate customer trainings through the OMICRON Academy, including registrations, communication and related administration
• You provide back-up support to your team

What makes you a great fit

• You have successfully completed a commercial or business-related education. Technical experience is not required for this position, although knowledge of the electrical energy industry would be an advantage
• You have at least 2 years of experience in Customer & Sales Support, Sales Support, or Inside Sales; experience working with CRM and/or ERP systems is a plus
• You enjoy working in a structured environment and are comfortable taking ownership of customer requests from start to finish
• Excellent attention to detail and the ability to work independently while managing multiple priorities as well as strong organizational skills, reliability, and team spirit are among your strengths
• You have a confident and professional manner when communicating with customers and are proficient in Microsoft Office applications, particularly Excel, Outlook, and Word
• You have an excellent command of English (written and spoken), French is mandatory and Arabic would be an advantage

What our team appreciates most

• A unique organizational culture based on trust, personal freedom and individual responsibility
• A work environment with a strong focus on sustainability, diversity and flexible time management
• State-of-the-art infrastructure and professional teams who enjoy their work
• A creative and international environment in which innovative ideas are valued
• Learning and development opportunities for professional and personal growth

Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!

OMICRON electronics GmbH

Human Resources, Erika Fimpel

Phone: [phone]

About Us

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.