Customer Experience Catalyst Resolution & Care

Mazad; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Mazad B.S.C. (C) “Mazad” in Bahrain is hiring a dedicated customer service specialist to handle incoming and outgoing calls, messages and inquiries across Mazad's channels.

You will respond professionally within established response timelines and help customers with auctions, registrations, payments, assets, and platform usage. You will record interactions in the CRM, keep case statuses updated, follow up until resolution, escalate issues when needed, and coordinate with Operations, Finance and

Job description

Mazad B.S.C. (C) “Mazad” in Bahrain is hiring a dedicated customer service specialist to handle incoming and outgoing calls, messages and inquiries across Mazad's channels.

You will respond professionally within established response timelines and help customers with auctions, registrations, payments, assets, and platform usage. You will record interactions in the CRM, keep case statuses updated, follow up until resolution, escalate issues when needed, and coordinate with Operations, Finance and