Customer Engineer: General

ADG; Manama; Hybrid; BHD 28,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ADG is seeking a Customer Engineer to lead end-to-end pre-sales, design PoCs, and translate complex business problems into resilient, scalable cloud platforms. You will own the technical relationship with prospective and existing clients across the lifecycle, positioning ADG as a trusted cloud partner.

This role requires hands-on prototyping, rigorous proposal management, multi-cloud strategy development, and senior stakeholder engagement.

Qualifications

• Certifications: Active cloud architect or engineering certification with major hyperscalers (e.g. Google Cloud, AWS, or Microsoft Azure).
• Core Infrastructure: Cloud engineering, on-premise engineering, virtualization, or containerization platforms, plus migration experience to the cloud.
• Hands‑on Prototyping & Development: Practical experience with programming or scripting languages (e.g. Python, Go, Bash), IaC (Terraform, CloudFormation), and PoCs/deployment templates.
• Security Architecture: Expertise in encryption, identity management, access control, and related security concepts.
• Systems & Development: Experience in programming, debugging, systems design, and building tech prototypes or demos.
• Pre‑Sales & Advisory: Background in dedicated Solutions/Cloud Architect or technical pre-sales.
• Stakeholder Engagement: Proven ability to present architectures to technical and executive audiences.

Responsibilities

• End-to-End Pre-Sales Execution: Qualify opportunities, lead technical discovery, conduct whiteboarding, differentiate cloud capabilities.
• PoCs & Technical Prototyping: Design/build rapid prototypes and reusable assets to validate requirements.
• Tender & Proposal Management: Lead technical writing and architectural strategy for RFPs/RFQs, sizing BOMs.
• Cloud Architecture & Strategy: Develop multi-cloud or hybrid-cloud strategies to modernize environments.
• Customer Advisory & Workshops: Run architectural reviews and executive briefings with stakeholders.
• Handoff & Transition Planning: Coordinate with delivery teams for SOW alignment and onboarding.

Skills

Cloud architecture

Pre-Sales capacity

Stakeholder engagement

Prototyping & development

Programming concepts

Tools

Terraform

CloudFormation

Python

Go

Bash

Job description

At ADG, we aren’t just keeping pace with the digital frontier—we are actively engineering it. As a global strategic technology firm, we tackle complex challenges by giving our teams access to cutting-edge tech across AI, cloud architecture, and big data to build massive-scale solutions. But our most powerful asset isn’t just our tech stack; it’s our culture. We operate on a trust-based system completely free of micromanagement, driven by a flat hierarchy where the best idea always wins, regardless of your job title. We know that brilliant minds need space to build, which is why we champion a hybrid, independent working environment. Here, you are given the autonomy to structure your day, the tools to push technological boundaries, and the trust to do your best work. If you’re ready to shape the future of technology on your own terms, you’ve found your team.

About the Role

As a Customer Engineer at ADG, you will serve as a premier technical authority and trusted advisor, operating at the intersection of enterprise cloud architecture, strategic consulting, and technical pre-sales. You will own the technical relationship with prospective and existing clients across the entire customer lifecycle, from initial technical discovery and architectural whiteboarding to solution validation and commercial closure. By translating ambiguous business problems into resilient, scalable, and secure cloud platforms, you will be the driving force behind positioning ADG as an essential cloud partner.

This role encompasses end-to-end pre-sales execution. You will get hands-on with technology by designing, developing, and deploying high-impact technical assets, interactive demonstrations, and bespoke Proofs of Concept (PoCs) that validate complex architectures and de-risk customer adoption. In parallel, you will drive technical proposal management, spearheading rigorous responses to RFPs, RFQs, and strategic tenders. Working shoulder-to-shoulder with Technical Sales and Delivery teams, you will guide C-level executives and engineering teams through complex decisions, formulate accurate solution sizing and pricing, and facilitate a flawless transition into post-sales implementation.

Key Responsibilities

• End-to-End Pre-Sales Execution: Partner with technical Sales teams throughout the sales cycle to qualify opportunities, lead technical discovery, conduct whiteboarding sessions, and differentiate ADG's cloud capabilities.
• PoCs & Technical Prototyping: Design and build rapid prototypes, Proofs of Concept (PoCs), reusable architectural assets, and interactive demonstrations to validate customer requirements and secure technical wins.
• Tender & Proposal Management: Lead the technical authoring and architectural strategy for RFPs, RFQs, RFIs, and complex enterprise tenders, delivering rigorous infrastructure sizing, bill of materials (BOM), and deployment roadmaps.
• Cloud Architecture & Strategy: Formulate long-term, multi-cloud or hybrid-cloud technical strategies that modernize customer environments, uncover new workloads, and unlock business value.
• Customer Advisory & Workshops: Facilitate architectural reviews, deep-dive workshops, and executive briefings with customer engineering leads, architects, and C-level stakeholders.
• Handoff & Transition Planning: Coordinate with delivery, migration, and professional services teams to package the agreed solution into actionable delivery plans, supporting pricing, statement of work (SOW) alignment, and post‑sales onboarding.

Technical Expertise

• Certifications: Active cloud architect or engineering certification with major hyperscalers (e.g. Google Cloud, AWS, or Microsoft Azure).
• Core Infrastructure: Demonstrated experience with cloud engineering, on‑premise engineering, virtualization, or containerization platforms, alongside experience migrating applications and services to the cloud.
• Hands‑on Prototyping & Development: Practical experience with modern programming or scripting languages (e.g. Python, Go, Bash), infrastructure as code (Terraform, CloudFormation), and building functional PoCs or automated deployment templates.
• Security Architecture: Expertise in security concepts, including encryption, identity management, access control, attack vectors, and penetration testing.
• Systems & Development: Practical experience in programming languages, debugging, systems design, and building technical prototypes or demonstrations.
• Pre‑Sales & Advisory: Prior background serving in a dedicated Solutions Architect, Cloud Architect, or deeply technical pre‑sales capacity.
• Stakeholder Engagement: Proven experience engaging with, and presenting complex architectures to, technical stakeholders, business partners, and executive leaders.