Assistant Service Manager-Automotive

Explore more jobs; Bahrain; On-site; BHD 10,000 - 17,000; Full time

Job summary

Explore more jobs in Bahrain is seeking an Assistant Service Manager-Automotive to oversee the daily operations of the busy service department, ensuring top-tier customer satisfaction and workshop efficiency. You will support the Service Manager, mentor staff, and drive quality control and safety in a fast-paced environment.

The ideal candidate will have automotive service experience, strong leadership, and proficiency with workshop management software, enabling effective scheduling and

Qualifications

• Proven experience within an automotive service environment, with previous experience in a supervisory or senior technician role.
• Strong technical knowledge of vehicle diagnostics, repair, and maintenance procedures.
• Excellent leadership, communication, and interpersonal skills.
• A strong commitment to delivering outstanding customer service.
• Exceptional organisational and problem-solving abilities.
• The ability to work effectively under pressure in a fast-paced environment.
• Proficiency with workshop management software and other relevant IT systems.
• A full, valid driving licence is essential.

Responsibilities

• Assist the Service Manager in the day-to-day management of the service department and workshop.
• Supervise, mentor, and motivate a team of service advisors and technicians to achieve departmental goals.
• Serve as a key point of contact for customer enquiries, providing exceptional service and resolving any issues or complaints in a professional and timely manner.
• Monitor and control workshop workflow to ensure that all vehicle repairs are completed efficiently and to the highest quality standards.
• Assist in managing workshop loading, scheduling, and job allocation.
• Conduct quality control checks on completed work to ensure it meets our stringent standards.
• Help prepare and analyse service department performance reports.
• Ensure strict adherence to all health and safety regulations within the workshop.

Skills

Leadership

Customer service

Diagnostics knowledge

Team supervision

Communication

Tools

Workshop software

Job description

Job Overview We are seeking a dedicated and experienced Assistant Service Manager-Automotive to join our expanding team. With a strong local foundation and a global network, our company is a leader in industries including automotive, healthcare, manufacturing, and real estate. We are committed to excellence and employ state-of-the-art technologies to maintain a competitive edge. The successful candidate will support the Service Manager in overseeing the daily operations of our busy automotive service department, ensuring the highest standards of customer satisfaction, workshop efficiency, and team performance.

Responsibilities

• Assist the Service Manager in the day-to-day management of the service department and workshop.
• Supervise, mentor, and motivate a team of service advisors and technicians to achieve departmental goals.
• Serve as a key point of contact for customer enquiries, providing exceptional service and resolving any issues or complaints in a professional and timely manner.
• Monitor and control workshop workflow to ensure that all vehicle repairs are completed efficiently and to the highest quality standards.
• Assist in managing workshop loading, scheduling, and job allocation.
• Conduct quality control checks on completed work to ensure it meets our stringent standards.
• Help prepare and analyse service department performance reports.
• Ensure strict adherence to all health and safety regulations within the workshop.

Desired Candidate Profile

• Proven experience within an automotive service environment, with previous experience in a supervisory or senior technician role.
• Strong technical knowledge of vehicle diagnostics, repair, and maintenance procedures.
• Excellent leadership, communication, and interpersonal skills.
• A strong commitment to delivering outstanding customer service.
• Exceptional organisational and problem-solving abilities.
• The ability to work effectively under pressure in a fast-paced environment.
• Proficiency with workshop management software and other relevant IT systems.
• A full, valid driving licence is essential.