Application Support Specialist

leading-edge; Manama; On-site; BHD 13,000 - 20,000; Full time

Job summary

leading-edge in Bahrain seeks an Application Support Specialist to manage T24 core banking operations with Kubernetes-based deployments. You will monitor, troubleshoot, and patch systems, ensuring stable performance and secure access for business users.

The role focuses on incident analysis, log aggregation, and cross-system integrations using OIC, ELK/Splunk, and MS SQL Server within a fast-paced environment.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3–5 years in application support or IT operations with patch management and log analysis experience.
• Experience with ELK Stack or Splunk for log aggregation and troubleshooting.

Responsibilities

• Monitor application performance and troubleshoot to minimize downtime.
• Plan, test, and deploy patches for core banking apps and infrastructure.
• Support T24 Core Banking System and manage environments.
• Handle deployments using Kubernetes and maintain MS SQL Server databases.
• Support integrations via Oracle Integration Cloud (OIC) and ensure security compliance.

Skills

Analytical thinking

English communication

Teamwork

Independent work

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

Kubernetes

T24 Core Banking System

MS SQL Server

Flutter

Oracle Integration Cloud (OIC)

ELK Stack / Splunk

Log analysis

Job description

Job Title: Application Support Specialist

Location: Bahrain (on-site)

Contract: 6 months (extendable)

Job Summary

Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in application maintenance, troubleshooting, and deployment, with specific expertise in our core technologies, such as T24 Core Banking System and Kubernetes.

Key Responsibilities

Application Monitoring & Troubleshooting

• Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
• Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
• Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.

Patch Management and Deployment

• Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
• Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.

Core Banking System Support

• Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
• Understand core banking processes and data flows to better support business users.

Infrastructure & Deployment

• Manage and support application deployments utilizing Kubernetes containers and orchestration.
• Maintain and optimize application databases running on MS SQL Server.
• Support applications built with the Flutter framework.

Integration and Cloud Support

• Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.

Security & Access Management

• Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
• Ensure all support activities adhere to established security and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in an application support or IT operations role, with proven expertise in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).

Technical Skills (Must-Have)

• Proven experience supporting and troubleshooting the T24 Core Banking System.
• Solid understanding and practical experience with Kubernetes for containerised application deployment and management.
• Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
• Experience with application development and/or support using the Flutter framework.
• Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.

Soft Skills

• Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
• Experience in the financial services or banking sector in the GCC region.
• Proficiency in Arabic is a plus.