Workplace Support Engineer (First Line Support)

MSIG Europe; Brussel; Sur place; EUR 42 000 - 55 000; Plein temps

Résumé du poste

MSIG Europe SE is seeking a hands-on Workplace Support Engineer to deliver local first-line IT support for our employees. You will be the local face of IT, ensuring timely and professional assistance while maintaining a secure and modern workplace environment.

Responsibilities include handling on-site and remote support, resolving issues across laptops, mobile devices, and collaboration tools, and guiding onboarding and device deployment.

Qualifications

• Minimum 2+ years in IT Support, Service Desk, or Workplace Support.
• Experience in a corporate IT environment.
• Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar.

Responsabilités

• Provide on-site and remote support for IT incidents and service requests.
• Troubleshoot and resolve issues with laptops, mobile devices, Microsoft 365 apps, meeting room tech, and peripherals.
• Support user onboarding, offboarding, and workplace device deployment.
• Manage and update tickets via ITSM platform.
• Support endpoint management and device compliance using Microsoft Intune.
• Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
• Follow ITSM processes (Incident, Request, Change, Problem, Knowledge).
• Maintain documentation, asset records, and knowledge articles.
• Collaborate with IT teams and vendors to deliver excellent service.

Connaissances

IT Support

Customer Service

Microsoft 365

Endpoint Management

ITSM

Outils

ServiceNow

TOPdesk

Jira Service Management

Microsoft Intune

Description du poste

MSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment.

Key Responsibilities

• Provide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno.
• Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals.
• Support user onboarding, offboarding, and workplace device deployment.
• Manage and update tickets through our IT Service Management (ITSM) platform.
• Support endpoint management and device compliance using Microsoft Intune.
• Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
• Follow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management.
• Maintain accurate documentation, asset records, and knowledge articles.
• Work closely with other IT teams and vendors to ensure excellent service delivery.

What We're Looking For

Experience

• 2+ years of experience in an IT Support, Service Desk, or Workplace Support role.
• Experience working in a corporate IT environment.
• Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions.

Technical Skills

• Strong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps).
• Good understanding of Microsoft Intune and endpoint management concepts.
• Knowledge of Microsoft Defender and endpoint security principles.
• Experience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies.
• Basic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity.

Personal Skills

• Strong customer service and communication skills.
• Proactive and solution-oriented mindset.
• Ability to prioritize and manage multiple tasks simultaneously.
• Team player with a continuous improvement mentality.

Desirable Qualifications

• Microsoft MS-900, MD-102, or SC-900 certifications.
• Experience supporting hybrid workplace environments.

Why Join MSIG Europe SE?

You'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day.