Web UX Specialist — Elevate European IT Services

Cronos Europa; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cronos Europa, located in Brussels, is seeking a Web User Experience Specialist to enhance service quality management within European institutions. This role will focus on improving the user experience of IT services through data analysis and continuous improvement initiatives.

The ideal candidate will have experience in digital communication, strong analytical skills, and the ability to collaborate with stakeholders. Join us to work with the latest technologies in a dynamic environment!

Qualifications

• 1–3 years of relevant professional experience.
• Good command of English and/or French.
• Experience in digital communication and web environments.
• Strong analytical and reporting skills.
• Ability to create documentation and deliver presentations.
• Comfortable interacting with stakeholders at all levels.

Responsibilities

• Analyse and improve user experience across IT service platforms.
• Collect, interpret, and report on user experience and service data.
• Create clear and engaging materials (presentations, visuals, web content).
• Identify gaps or inefficiencies in IT services and propose improvements.
• Analyse statistical data related to IT services usage.
• Maintain an inventory of IT policies impacting DG ITEC systems.
• Prepare monthly reports based on CRM feedback.
• Perform user acceptance testing (UAT).

Skills

Website management with a focus on user experience

Strong visual communication and storytelling skills

Ability to analyse and structure service‑related data

Understanding of IT services and user needs

Knowledge of accessibility principles in digital environments (nice to have)

Education

Minimum 3 years of post‑secondary education (or equivalent experience)

Job description

Cronos Europa, located in Brussels, is seeking a Web User Experience Specialist to enhance service quality management within European institutions. This role will focus on improving the user experience of IT services through data analysis and continuous improvement initiatives.

The ideal candidate will have experience in digital communication, strong analytical skills, and the ability to collaborate with stakeholders. Join us to work with the latest technologies in a dynamic environment!