Web Operation Manager

Cronos Europa; Brussel Hoofdstad; Sur place; EUR 65 000 - 129 000; Temps partiel

Avantages offerts par ce poste

Exciting projects

Multicultural team

Modern technologies

Learning opportunities

Supportive culture

Impact on Europe

Résumé du poste

Cronos Europa, a leading IT and digital transformation partner for European Institutions, seeks a Web Operations Manager to oversee governance, performance, and improvements of large-scale web platforms. You will bridge business stakeholders, content teams, web developers, and project managers to ensure efficiency and alignment with objectives.

The ideal candidate has 5+ years in web operations, CMS experience (Drupal/SharePoint), and strong analytics to drive data‑driven decisions.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5+ years of experience in web operations or digital platforms.
• Hands-on with Drupal and SharePoint; CMS expertise.
• Strong knowledge of Jira, Confluence, and Agile ways of working.
• Experience with web analytics and translating data into business actions.
• Understanding of governance, accessibility, usability and SEO principles.

Responsabilités

• Manage and coordinate the daily operations of web platforms and digital services.
• Gather, analyse, and document business requirements for website enhancements.
• Create, prioritize, and follow up on Jira tickets with development teams.
• Monitor website performance and propose improvements based on data.
• Produce regular web analytics reports and provide insights to stakeholders.
• Ensure compliance with governance, accessibility, security, and quality standards.
• Collaborate with owners, content managers, developers, UX specialists, and project managers.
• Support usability improvements and UX optimization initiatives.
• Coordinate content publication activities and QA processes.
• Contribute to incident management, troubleshooting, and operational support.
• Maintain documentation and promote best practices across web operations.
• Participate in Agile processes and support delivery of digital projects.

Connaissances

Web operations

Stakeholder management

Agile methodologies

Data analysis

Communication

Formation

Bachelor's degree

Outils

Drupal

SharePoint

Jira

Confluence

Description du poste

About Cronos Europa

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.

About the role

At Cronos Europa, we support European Institutions and international organizations in delivering high-quality digital services that serve millions of users across Europe.

We are looking for a Web Operations Manager to oversee the governance, performance, and continuous improvement of large-scale web platforms. In this role, you will act as the key interface between business stakeholders, content teams, web developers, and project managers, ensuring that websites remain efficient, user-friendly, and aligned with business objectives.

The ideal candidate is a service-oriented, proactive professional with strong experience in web operations, content management systems, web analytics, and stakeholder management.

Service Delivery Model: Near Site

Freelance contract

Duration: 4 months

Starting date: 01/10/2026

Your Key Responsibilities

• Manage and coordinate the daily operations of web platforms and digital services.
• Gather, analyse, and document business requirements for website enhancements and new functionalities.
• Create, prioritize, and follow up on Jira tickets with development teams.
• Monitor website performance and recommend improvements based on data and user feedback.
• Produce regular web analytics reports and provide actionable insights to stakeholders.
• Ensure compliance with web governance, accessibility, security, and quality standards.
• Collaborate with business owners, content managers, developers, UX specialists, and project managers.
• Support website usability improvements and user experience optimization initiatives.
• Coordinate content publication activities and quality assurance processes.
• Contribute to incident management, troubleshooting, and operational support.
• Maintain clear documentation and promote best practices across web operations.
• Participate in Agile processes and support the successful delivery of digital projects.

Your Profile

• Bachelor's degree or equivalent professional experience in a relevant field.
• Minimum 5 years of experience in web operations, website management, digital platforms, or a similar role.
• Strong hands‑on experience with Drupal, SharePoint, and content management systems.
• Good knowledge of Jira, Confluence, and Agile ways of working.
• Experience with web analytics tools and the ability to translate data into business recommendations.
• Solid understanding of website governance, content lifecycle management, accessibility, usability, and SEO principles.
• Excellent analytical, organizational, and problem‑solving skills.
• Strong communication skills and ability to interact with both technical and non-technical stakeholders.
• Ability to work effectively in an international and multicultural environment.
• Excellent command of English; knowledge of French is considered an asset.

Why Cronos Europa ?

At Cronos Europa, you will be part of a dynamic team working on impactful digital projects within European Institutions and international organizations.

We offer:

• Exciting projects with a direct impact on European citizens and businesses.
• A collaborative and multicultural working environment.
• Opportunities to work with modern technologies and digital platforms.
• Continuous learning and professional development opportunities.
• A supportive culture that values expertise, innovation, and teamwork.
• The opportunity to contribute to the digital transformation of Europe.