VIP Client Experience Manager

Forward; Brussel; On-site; EUR 55,000 - 75,000; Full time

Job summary

Forward is seeking an experienced VIP Manager to build and maintain long-term relationships with our highest-value customers in the iGaming sector. You will provide premium, personalized service, anticipate client needs, and collaborate with internal teams to resolve requests quickly.

The ideal candidate has 1–2+ years in VIP or account management within iGaming, strong data-driven communication skills, high emotional intelligence, and fluency in Turkish and Russian.

Qualifications

• 1-2+ years of VIP/Account management experience in iGaming or betting.
• Strong understanding of VIP customer needs, bonuses, and player behavior.
• Experience using CRM systems and player analytics tools.
• Fluent in Turkish and Russian at C1+ level (written and spoken).

Responsibilities

• Provide personalized support and account management for VIP customers.
• Build and maintain long-term, trusted relationships with VIP clients.
• Develop an individualized approach based on each customer's needs and behavior.
• Respond quickly to requests and resolve complex or sensitive situations.
• Maintain regular communication and proactively anticipate client needs.
• Coordinate with internal teams to handle requests efficiently.
• Monitor customer satisfaction and identify opportunities to improve the VIP experience.
• Handle confidential information in line with privacy standards.
• Monitor VIP activity including deposits and betting frequency, and react to changes.
• Prioritize withdrawals, verification, payments, and other account matters.
• Maintain reporting for a portfolio of VIP customers.

Skills

VIP Management

Account management

Customer data analysis

Communication skills

Emotional intelligence

Stress resilience

High-value client handling

Tools

CRM systems

Player analytics tools

Job description

Forward is seeking an experienced VIP Manager to build and maintain long-term relationships with our highest-value customers in the iGaming sector. You will provide premium, personalized service, anticipate client needs, and collaborate with internal teams to resolve requests quickly.

The ideal candidate has 1–2+ years in VIP or account management within iGaming, strong data-driven communication skills, high emotional intelligence, and fluency in Turkish and Russian.