UX Certification Officer – Remote-First

European Payments Initiative; Frasnes-lez-Gosselies; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Work from another EU country up to 3 M

Competitive compensation + bonus

Multicultural European company

€5,000 training budget per year

Résumé du poste

European Payments Initiative is seeking a UX Design Certification Officer for Member Apps to guide banks across Europe in integrating Wero, ensuring consistency with our UX standards and pattern library. You will work with banks and internal teams to deliver high‑quality, scalable user experiences.

The role emphasizes strong communication, collaboration with external partners, and translating complex constraints into clear messages for non‑design stakeholders, while supporting a remote‑first,

Qualifications

• Fluent in English (CEFR C1/C2); other European languages a plus.
• Thrive in a remote-first, multicultural environment.
• Confident in presenting to senior stakeholders (banks, leadership).
• Proven experience collaborating with external partners or clients.

Responsabilités

• Advise, guide and support partner banks across Europe in integrating Wero into their banking apps.
• Ensure implementations align with design standards and pattern library.
• Review member designs against Wero standards and document actionable feedback.
• Coordinate follow-up and iterations to certification readiness.
• Create practical materials (guidelines, checklists, walkthroughs) for members.
• Translate UX and technical constraints into clear messages for non-design stakeholders.
• Leverage user research data to inform product, patterns and standards.

Connaissances

English fluency

Presenting to executives

Stakeholder management

UX mindset

User flows & wireframes

Organization & follow-up

Outils

Figma

Miro

Jira

Confluence

Slack

Description du poste

Be part of a movement to change the way Europe pays

In today’s digital Europe, payments still feel too complicated. Random delays, confusing rules, extra apps and accounts make it harder than it should be to pay and get paid.

The European Payments Initiative is changing that with Wero, a proudly European digital wallet to make payments easier, clearer and more secure. Online, in store, at home and across borders, with your money and data protected under European laws and regulations.

Wero is live in Belgium, France, Germany and the Netherlands and launching very soon in Luxembourg and Austria. Backed by 17 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system.

What's in it for you

Shape UX at European scale, not just for one app

As a UX Design Certification Officer for Member Apps, you will advise, guide and support our partner (member) banks across Europe in integrating Wero into their existing banking apps. You ensure that each implementation strikes the right balance between our design vision and the member’s own design system, resulting in experiences that are consistent, intuitive, and compliant. Through clear guidance, best practices, and ongoing collaboration, you enable members to deliver seamless integrations so that every user of Wero enjoys the same high-quality experience, regardless of the app, bank, or country they’re in.

About the team

You’ll join the Wero UX & Product team, at the crossroads of UX design, program follow‑up and stakeholder management. You will work closely with:

• Member (banks, acceptors or merchants) UX and Product teams – your main partners to implement and refine the wero experience in their mobile banking apps.
• EPI Product & Design teams – to align on UX standards, bring back insights from implementations, and improve our guidelines and pattern library.
• Programme / Delivery teams – to track progress, manage dependencies and elevate risks when needed.

The team’s mission is to ensure that every bank’s implementation of wero is coherent, user‑friendly and aligned with our central UX standards, while keeping a constructive and pragmatic relationship with each member.

Your impact

As a UX Design Advisor, you will:

• Coordinate UX certification for member banks: Maintain an up‑to‑date view of each bank’s UX status across features and countries, from first proposals to certified experiences, and keep stakeholders aligned.
• Review and challenge member designs against Wero standards: Compare member flows and UI with our central UX guidelines and pattern library, identify gaps and risks, and document clear, actionable feedback.
• Drive follow‑up and resolution of UX gaps: Coordinate feedback loops, clarifications and iterations with member banks, ensuring agreed improvements are implemented and re‑assessed until ready for certification.
• Enable banks with clear, practical materials: Contribute to guidelines, best‑practice examples, checklists, walkthrough videos and member‑facing decks that make our standards easy to understand and apply.
• Feed real‑world insights back into the product: Bring recurring issues, learnings and user feedback back to EPI product and design teams, and propose improvements to documentation, patterns and standards.
• Turn complex topics into simple messages: Translate UX and technical constraints into structured, accessible communication for non‑design stakeholders, and escal…
• Leverage user research and data: Organise or relay user research (e.g. usability tests, post‑launch feedback) and convert insights into concrete recommendations for member UX improvements.

Technology stack

Figma, Miro, Jira, Confluence, Slack.

To succeed, you should meet at least 70% of these requirements

Strong communication skills

• Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus.
• Thrive in a remote-first, multicultural environment
• Confident in presenting to senior stakeholders (banks, internal leadership).

Collaboration & stakeholder management

• Proven experience collaborating with external partners or clients (ideally banks or large enterprises).
• Ability to handle misalignments diplomatically while protecting the UX vision.

UX / Product mindset

• Solid understanding of user‑centred design principles (UX and UI).
• Ability to read and challenge user flows, wireframes, and UI designs.

Organisation & follow‑up

• Structured approach to tracking many parallel workstreams (multiple banks, features, countries).
• Comfortable managing status overviews, follow‑up actions, and deadlines.

Turn back if …

• You’re looking for a purely “hands‑on design” role drawing screens all day, with little stakeholder interaction.
• You’re uncomfortable challenging senior stakeholders diplomatically or handling ambiguity in complex programmes.
• You don’t enjoy tracking multiple parallel workstreams and following up rigorously over time.

What we can offer

• Remote-first culture with quarterly and annual all-staff in-person meetups to keep teams connected and collaborative
• Possibility to work from another EU country for up to 3 months per year
• Competitive compensation package, featuring salary, performance-based bonus, and a thoughtfully designed, high-quality benefits program
• The opportunity to be part of a multicultural European company
• Learning & development budget: €5,000 training budget per year

Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.