UX Analyst

Tata Consultancy Services; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Tata Consultancy Services in Belgium is seeking a UX Analyst to drive user-centered design across digital products and services. You will conduct user research, analyze behaviors, and translate findings into actionable design recommendations.

You will work with cross-functional teams to develop personas, journey maps, and task flows; plan usability tests; and ensure accessibility compliance with WCAG 2.2, EN 301 549, and the EAA.

Qualifications

• Experience as a UX Analyst, UX Researcher, UX Consultant, Digital Communications Specialist, or similar role.
• Demonstrated portfolio showcasing UX projects across multiple industries.
• Strong knowledge of UX research methodologies, including usability testing, surveys, interviews, and A/B testing.
• Experience with user journey mapping, task flows, wireframing, information architecture, and interaction design.
• Familiarity with web technologies and standards, including HTML, CSS, XML, SEO, analytics, and accessibility.
• Experience with UX/UI and prototyping tools such as Figma, Sketch, Axure.

Responsabilités

• Conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
• Analyze web analytics and UX metrics to identify trends and generate actionable insights.
• Plan and conduct usability testing based on human-centered design principles.
• Develop and administer surveys, interviews, and feedback collection activities.
• Create user personas, customer journey maps, and task flows to support user-centered design.
• Perform heuristic evaluations and identify usability issues using established UX principles.
• Present research findings and recommendations to stakeholders in a clear and compelling manner.
• Collaborate with designers and developers to translate research insights into product improvements.
• Conduct A/B testing to evaluate design alternatives and optimize user experiences.
• Develop and maintain UX guidelines, standards, and best practices.
• Continuously gather user feedback and support iterative product improvements.
• Coach and mentor teams on UX methodologies and user-centered design practices.
• Ensure accessibility compliance with WCAG 2.2, EN 301 549, and EAA.

Connaissances

UX research

Usability testing

Personas & journeys

Wireframing

Information architecture

Interaction design

HTML/CSS basics

XML basics

SEO basics

Analytics

Formation

Certified Usability Analyst (CUA)

Certified User Experience Analyst (CXA)

Certified Professional in User Experience (CPUX)

Google UX Design Professional Certificate

Outils

Figma

Sketch

Axure

Description du poste

About the Role

We are seeking a highly motivated UX Analyst to help create intuitive, accessible, and user-centered digital experiences. In this role, you will conduct user research, analyze user behavior, evaluate design effectiveness, and collaborate with cross-functional teams to drive evidence-based design decisions. You will play a key role in ensuring products and services meet user needs while adhering to industry standards and accessibility requirements.

Key Responsibilities

• Conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
• Analyze web analytics and UX metrics to identify trends and generate actionable insights.
• Plan and conduct usability testing based on human-centered design principles.
• Develop and administer surveys, interviews, and feedback collection activities.
• Create user personas, customer journey maps, and task flows to support user-centered design.
• Perform heuristic evaluations and identify usability issues using established UX principles.
• Present research findings and recommendations to stakeholders in a clear and compelling manner.
• Collaborate with designers and developers to translate research insights into product improvements.
• Conduct A/B testing to evaluate design alternatives and optimize user experiences.
• Develop and maintain UX guidelines, standards, and best practices.
• Continuously gather user feedback and support iterative product improvements.
• Coach and mentor teams on UX methodologies and user-centered design practices.
• Ensure accessibility compliance with standards such as WCAG 2.2, EN 301 549, and the European Accessibility Act (EAA).
• Maintain a centralized research repository and ensure compliance with privacy and consent requirements.

Required Qualifications

• Experience as a UX Analyst, UX Researcher, UX Consultant, Digital Communications Specialist, or similar role.
• Demonstrated portfolio showcasing UX projects across multiple industries.
• Strong knowledge of UX research methodologies, including usability testing, surveys, interviews, and A/B testing.
• Experience with user journey mapping, task flows, wireframing, information architecture, and interaction design.
• Familiarity with web technologies and standards, including HTML, CSS, XML, SEO, analytics, and accessibility.
• Experience with UX/UI and prototyping tools such as:
• Figma
• Sketch
• Axure

Accessibility & Standards Knowledge

• Strong understanding of:
• WCAG 2.2
• EN 301 549
• European Accessibility Act (EAA)
• ISO 9241-210 Human-Centred Design Principles

Certifications (Preferred / Mandatory for Mid-Level Roles)

One of the following certifications or equivalent:

• Certified Usability Analyst (CUA)
• Certified User Experience Analyst (CXA)
• Certified Professional in User Experience (CPUX)
• Google UX Design Professional Certificate

Key Skills

• Strategic stakeholder management and ability to articulate the business value of UX.
• Strong presentation and communication skills with the ability to influence decision-making through evidence-based recommendations.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Results-oriented mindset focused on delivering measurable outcomes.
• Strong analytical and problem-solving capabilities.
• Commitment to UX quality standards and continuous improvement.
• Ability to participate in multilingual environments.
• Language: Fluent in English & one of French or Dutch.