User Experience Designer

Fujitsu; Brussel Hoofdstad; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Fujitsu in Belgium seeks a candidate with extensive experience in service design, UX/UI, and AI-enabled user interfaces. You will contribute to design systems, agile processes, and DevOps practices, while integrating LLMs, NLP concepts, and secure frontend development.

The role emphasizes knowledge across Java (Spring Boot), Python (LangChain), REST/GraphQL, data stores, authentication, and testing. Collaboration with clients and stakeholders is essential for successful delivery.

Qualifications

• Knowledge of service design
• Knowledge of UX/UI design
• Knowledge of UX/UI technology
• Knowledge based on projects in chatbot AI or UX/UI or service design domains

Connaissances

Service design

UX/UI design

UX/UI technology

Chatbot AI

Agile development

Design systems

Scrum

Design thinking

ITIL knowledge (basic)

Security in frontend (XSS, CSRF)

API security (rate-limiting)

DevOps concepts

CI/CD pipelines

Git version control

Docker

OpenShift

Kubernetes

GitLab

ArgoCD

ELK logging

Infrastructure as Code

Microservices AI deployment

LangChain

Transformers

RAG architectures

Prompt engineering

AI governance

NLP basics

Python

Java (Spring Boot)

REST/GraphQL

SQL/NoSQL

OAuth2/JWT

Unit/Integration testing

Conversation design

Botpress

Rasa

Voiceflow

Event-driven architectures

Cloud-native architectures

Performance optimization

Accessibility

Information architecture

Stakeholder management

SLAs/KPIs management

Ticketing (JIRA, ServiceNow)

Formation

Higher education or equivalent through experience

Outils

Git

Docker

OpenShift

Kubernetes

LangChain

GraphQL

REST

JIRA

ServiceNow

ELK

GitLab

ArgoCD

LangChain

Botpress

Rasa

Voiceflow

Description du poste

Below is what is required:

• Minimum number of years of experience in this position or equivalent positions:
  • Senior: >5 years
  • Medior: >3 years
  • Junior: >1 year
• Communication skills in one of the two national languages (FR or NL) and English
  • for each section at least Dutch or French: very good (3/4)
  • and for each section at least English: very good (3/4)
• Education level (Higher education or equivalent through experience)
• Substantial and practical experience and knowledge of products and techniques:
  • Knowledge of service design
  • Knowledge of UX/UI design
  • Knowledge of UX/UI technology
  • Knowledge based on projects in the Chatbot AI and/or UX/UI domain or service design domain
• General skills, knowledge of products and techniques:
  • Affinity with agile development and design systems
  • Affinity with agile methodology and Scrum
  • Understanding of design thinking and agile working methods
  • Knowledge of DevOps and CI/CD pipelines
  • Basic knowledge of ITIL or similar methodologies
  • Knowledge of security principles: Understanding of security in frontend development (XSS, CSRF), general principles (input validation, audit logging), API security (rate-limiting), and best practices in DevOps.
  • Competencies in architecture and performance: Proficiency in event-driven, cloud-native, and network architectures, and an affinity with scalability and performance optimization.
  • Understanding of AI and NLP (theory): Basic knowledge and insight into NLP architectures, tokenization, cost management, Python with AI ecosystems (Transformers, LangChain), open-source LLMs, and basic integrations.
  • Ethical and regulatory sensitivity: Affinity with GDPR, ethics in AI, information security, access management, and digital government services.
  • Competencies in UX and communication: Insight into UX for conversational interfaces, accessibility, information architecture, content strategy, and skills in written/oral communication with clients.
  • Management and methodologies: Understanding of organizational and decision-making processes, solution- and service-oriented thinking, administrative accuracy, and user management.
  • Management and technical methodologies: Version control via Git/branching
  • Backend development: Development in Java (Spring Boot) and Python (LangChain), integration of LLM APIs, REST/GraphQL endpoints, database management (SQL, NoSQL), authentication/authorization (OAuth2, JWT), unit/integration tests.
  • DevOps and infrastructure: CI/CD integration, containerization (Docker, OpenShift), cluster/namespace management, configuration pipelines (GitLab, ArgoCD), monitoring/alerting, logging (ELK), Infrastructure as Code, secrets management, microservices/AI deployment, backup strategies, troubleshooting.
  • AI and LLM expertise (practical): Integration of LLMs, development with LangChain, prompt engineering, RAG architectures, output validation, AI security, benchmarking, governance, guardrails (NeMo), embeddings/vector search.
  • Conversation design: Dialogue design, tools (Botpress, Voiceflow, Rasa), annotation/dataset training, copywriting, feedback analysis, tone of voice, collaboration with AI experts, testing flows, iteration/A/B testing, documentation.
  • Service management: Following up on SLAs/KPIs, organizing meetings, complaint handling, stakeholder management, reporting, support coordination, needs evaluation, service catalogs, escalation management.
  • Support and communication: Registration/handling of inquiries, ticketing systems (JIRA, ServiceNow), categorization/prioritization, basic tool knowledge, escalation to higher levels, support testing, customer-friendly communication, FAQs, onboarding, feedback collection.

We look forward to receivnging your updated Cv.