Web Operations Manager (Information Technology/Software)

Black Pen Recruitment; Brussel Hoofdstad; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Black Pen Recruitment is looking for a Web Operations Manager fluent in English, based in Brussels, Belgium. The role involves developing the information architecture for HR content and optimizing user experiences using tools like Service Now and SharePoint Online.

The ideal candidate will have a Bachelor's degree in IT and a minimum of 10 years of experience in the IT field. Responsibilities include web content creation, quality assurance, and collaboration to enhance user engagement and satisfaction.

Qualifications

• 10 years of relevant working experience in IT.
• Excellent command of the English language.

Responsabilités

• Develop and review the information architecture and navigation structure of HR content.
• Structure and organise HR content to enhance user experience.
• Conduct quality assurance checks for content accuracy.
• Contribute to continuous improvement of information architecture.
• Provide web writing and editorial support for content.
• Monitor key indicators to improve content effectiveness.

Connaissances

Service Now

SharePoint Online

Microsoft 365

User-oriented architecture

Usability and user-centred design

Web content creation

Editorial skills

Quality assurance

Formation

Bachelor’s degree in IT

Description du poste

Role Overview

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. Our client currently has a vacancy for a Web Operations Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Contract

Location: Brussels, Belgium

Workplace: Onsite

Deadline: 20/04/2026

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• Bachelor’s degree in IT, combined with 10 years of relevant working experience in IT;
• Experience with Service Now, SharePoint Online & Microsoft 365 knowledge;
• Experience with information architecture & UX;
• Experience with structuring content using Service Now and SharePoint features, tagging and taxonomy, user navigation flows, and optimizing for findability and engagement;
• Experience with web content creation & editorial skills;
• Knowledge of user-oriented architecture, usability and user-centred design;
• Excellent command of the English language

Responsibilities

• Develop and review the information architecture and the navigation structure of future and existing HR content;
• Structure and organise HR content using features such as web parts, components, sections, metadata, and navigation to enhance user experience and findability;
• Conduct quality assurance checks, including broken links, formatting consistency, and compliance with editorial and web accessibility guidelines;
• Contribute to the continuous improvement of the information architecture and the user journey across several sites;
• Conduct tests of the search and of the virtual agent to assess that business needs are met;
• Provide web writing and editorial support, including rewriting, proofreading, and optimising content for readability, accessibility (WCAG), and internal search engine optimisation (SEO);
• Identify content that requires improvement, to better underpin business goals and respond to user needs;
• Perform regular content updates and maintenance to ensure the accuracy, relevance, and freshness of published information;
• Coordinate with content owners and stakeholders to ensure that content is published in a timely and effective manner;
• Support the community management with presentations, tutorials, support sessions, etc;
• Monitor the key indicators and analytics such as usage, search, navigation or feedback to identify points of improvement for content effectiveness and user engagement.