Delivery Operations Lead: Optimize Routes & Capacity

JINGDONG LOGISTICS (BELGIUM); Anderlecht; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

JINGDONG Logistics is seeking to optimize delivery operations and drive efficiency across its global supply chain. The role focuses on analyzing and standardizing delivery processes, coordinating capacity, and monitoring performance indicators to maintain high service levels.

You will work with cross-functional teams to implement improvements, manage carrier relations and training, and use data-driven insights to reduce costs and improve on-time delivery.

Responsabilités

• Process Optimization and Standards Implementation: Analyze delivery link operation processes, formulate standardized norms and promote implementation, optimize route planning and resource scheduling, improve delivery efficiency and on-time rate, reduce operating costs.
• Capacity Management and Resource Coordination: Coordinate carrier and self-operated capacity resources, formulate scheduling plans, monitor capacity usage, optimize personnel and vehicle configuration; interface with resource bidding, introduction and elimination, ensure peak season capacity reserve, improve resource utilization rate and cost effectiveness.
• Indicator Monitoring and Exception Handling: Real-time monitor core indicators such as delivery timeliness, on-time rate, cargo damage rate, establish risk early warning mechanism; timely handle order exceptions, customer complaints and emergencies, formulate contingency plans to ensure delivery quality and customer satisfaction.
• Carrier Management and Training: Establish carrier assessment system, regularly inspect and evaluate operation quality, promote rectification and improvement; organize business training to convey operation norms and safety standards, enhance carrier service capabilities and compliance.
• Data-Driven and Cross-Department Collaboration: Analyze delivery data to identify efficiency and cost improvement points, output analysis reports and promote process improvement; link business, technology, customer service and other departments to collaboratively solve operation problems, ensure project implementation and business goal achievement.

Description du poste

JINGDONG Logistics is seeking to optimize delivery operations and drive efficiency across its global supply chain. The role focuses on analyzing and standardizing delivery processes, coordinating capacity, and monitoring performance indicators to maintain high service levels.

You will work with cross-functional teams to implement improvements, manage carrier relations and training, and use data-driven insights to reduce costs and improve on-time delivery.