Trade Services Account Manager

ING Belgium NV/SA; Brussel; Sur place; EUR 90 000 - 110 000; Plein temps

Résumé du poste

ING Belgium NV/SA is seeking a BE Trade Sales Account Manager to own end-to-end management of a Wholesale Banking Trade client portfolio in Belgium. You will drive revenue growth, ensure seamless execution, and coordinate with the Trade Centre of Excellence and central teams to deliver ING’s Trade Solutions throughout deal lifecycles.

You will build strong client relationships, identify upsell opportunities, and maintain strict KYC compliance while working with ING hubs across Amsterdam and

Qualifications

• Experience in managing complex client relationships across international environments and delivering value in trade solutions.
• Strong commercial drive with risk awareness and analytical skills.
• Understanding of operational workflows and transaction banking systems.
• Familiarity with ING Wholesale Banking (Trade) infrastructure is a plus.

Responsabilités

• End-to-end servicing of Wholesale Banking Trade clients in Belgium.
• Grow portfolio income via TS fees and net interest income by leveraging relationships.
• Serve as primary contact for portfolio; act as escalation point for incidents in operations and settlements.
• Structure and implement operational setup for new Trade transactions, including onboarding and interface refinement.
• Collaborate with ING Hubs to ensure high-quality execution across Trade processes.
• Participate in deal teams for new Trade client pitches and RfPs to increase TS income.
• Conduct regular client reviews and discuss program performance with clients.

Connaissances

Client relationships

Trade solutions

Cross-functional collaboration

Stakeholder management

Dutch French English

Description du poste

Job information As a BE Trade Sales Account Manager (TSAM), you will hold the end-to-end responsibility for managing a portfolio of Trade* clients in the Belgian market. Acting as the primary point of contact, you will ensure seamless operational execution and relationship stewardship — driving consistency, scalability, and successful delivery of ING’s full Trade Solutions offering. You will be accountable for overseeing our Belgian Wholesale Banking clients’ using ING’s Trade Solutions throughout the lifecycle of deals won, with a strong focus on retaining and expanding existing business through in-contract sales. Your role is pivotal in identifying upsell opportunities, optimizing solution performance, and maintaining high levels of client engagement. You will work closely with the BE TS Sales team as well as the Trade Centre of Excellence and Central TSAM team in Amsterdam and Brussels to ensure consistent execution, scalable delivery, and successful implementation of ING’s Trade Solutions in the Belgian market.

The team

The BE Trade Sales Account Management Team will be a team of 2 specialists with a direct reporting into the BE TS Sales organization and a functional reporting line into the Global Head of TSAM.

Roles and responsibilities

As a Trade Sales Account Manager, you will play a pivotal role in managing and growing a portfolio of Wholesale Banking Trade clients in the Belgian market, with responsibilities spanning the (operational) structuring and execution as well as focusing on revenue growth and strategic program development, including:

• End-to-end responsibility for servicing a portfolio of Wholesale Banking Trade clients, working closely with our Trade Centre of Excellence Team and our central Operations Team.
• Grow the income of your respective portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships.
• Serve as the primary contact for your portfolio of Clients and act as escalation point for any incident or mismatches in the daily operational tasks and settlements.
• Responsibility for structuring and implementing the operational setup for new Trade transactions, incl. onboarding of buyers and suppliers, refining the technical interface (formats), as well refining the operational setup to ensure for a smooth and automated daily processing.
• Collaborate closely with the ING Hubs to drive operational excellence and ensure consistent, high-quality execution across Trade processes.
• Participating in deal teams for new Trade client pitches and contributing to Request for Proposals (RfPs) to increase TS income.
• Proactively conduct client reviews, monitor client revenues, and visit clients to discuss program performance, supplier onboardings campaigns or any other Trade related business.
• Ensure appropriate communication with all internal stakeholders.
• Fluent in both Dutch, French and English (verbal and writing).
• Ensure compliance with Know Your Client (KYC) guidelines.
• Identifying and acting upon process improvement opportunities.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

The ideal candidate combines deep industry expertise with strong commercial and operational capabilities, and demonstrates the following key skills and experience:

• Proven experience managing complex client relationships across international and multi-market environments, with a strong focus on delivering value in Trade Solutions and Transaction Services space.
• Strong commercial drive paired with sound risk awareness, credit judgement, analytical skills and understanding of Wholesale Banking.
• Deep understanding of operational workflows, scalable transaction banking systems, and account management best practices, including familiarity with ING Wholesale Banking (Trade) infrastructure.
• Excellent interpersonal and communication skills, with the ability to engage effectively across seniority levels and maintain strong internal and external stakeholder alignment.
• Self-motivated and organized, with the ability to prioritize tasks, take ownership, and work effectively in a deadline-driven environment.
• A proactive team player with a positive attitude, eager to learn, share knowledge, and contribute to a cohesive and client-focused team culture.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

About us

Curious about how ING empowers people and businesses to move forward?

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!