Team Leader – IT Support

Tula Consulting; Brussel; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Tula Consulting in Brussels is seeking a Team Leader – IT Support to guide an onsite IT support team and ensure smooth service delivery in a high-demand environment.

You will lead a hands-on team, coordinate shifts, monitor SLAs, and drive IT service improvements while collaborating with end-users and technical teams in a fully onsite Brussels setting.

Qualifications

• Bachelor's degree + at least 7 years of Team Leader experience, OR a Master's degree + at least 5 years of Team Leader experience
• Extensive experience leading onsite / proximity IT Support teams
• Hands-on experience in end-user IT support
• Strong leadership, coaching, and team-management capabilities
• Experience managing IT services against SLAs and quality targets
• Strong operational and project coordination skills
• Good knowledge of ITIL / IT Service Management practices
• Professional proficiency in French and English
• A proactive, resilient, and continuous-improvement mindset

Responsabilités

• Lead, coach, and develop a team of onsite IT Support professionals
• Manage shifts, workloads, resources, holidays, and operational priorities
• Monitor service performance, SLAs, quality standards, and operational risks
• Oversee escalations, incident handling, and problem-reporting processes
• Act as a senior escalation point for complex end-user IT support issues
• Track operational activities and provide accurate management reporting
• Coordinate change activities relating to IT assets and support processes
• Lead small to medium-sized IT improvement and deployment initiatives
• Identify opportunities to continuously improve service quality and efficiency
• Work closely with end-users, management, technical teams, and other stakeholders

Connaissances

People leadership

IT support

Service operations

SLA management

Change coordination

Project coordination

ITIL / ITSM

French

English

Formation

Bachelor's degree

Master's degree

Description du poste

Fully onsite

Team Leader – IT Support

We are looking for an experienced Team Leader – IT Support to lead and coordinate an onsite IT support team in Brussels.

If you combine strong people leadership with hands-on experience in IT support and service operations, this could be a great next step.

What will you be doing?

• Lead, coach, and develop a team of onsite IT Support professionals
• Manage shifts, workloads, resources, holidays, and operational priorities
• Monitor service performance, SLAs, quality standards, and operational risks
• Oversee escalations, incident handling, and problem-reporting processes
• Act as a senior escalation point for complex end-user IT support issues
• Track operational activities and provide accurate management reporting
• Coordinate change activities relating to IT assets and support processes
• Lead small to medium-sized IT improvement and deployment initiatives
• Identify opportunities to continuously improve service quality and efficiency
• Work closely with end-users, management, technical teams, and other stakeholders

What are we looking for?

• Bachelor’s degree + at least 7 years of Team Leader experience, OR a Master’s degree + at least 5 years of Team Leader experience
• Extensive experience leading onsite / Proximity IT Support teams
• Previous hands-on experience in end-user IT support
• Strong leadership, coaching, and team-management capabilities
• Experience managing IT services against SLAs and quality targets
• Strong operational and project coordination skills
• Good knowledge of ITIL / IT Service Management practices
• Professional proficiency in French and English
• A proactive, resilient, and continuous-improvement mindset

Nice to have

• Experience within large-scale, complex, international, or highly structured IT environments
• Experience with IT asset, hardware deployment, or end-user infrastructure initiatives

This position is fully onsite in Brussels.