Technical Service Support Engineer

GEA Germany GmbH; Wommelgem; Hybride; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Group insurance

Health insurance

20 vacation days + 12 ADV days

Work from home 2 days/week

Internal/external training programs

Résumé du poste

GEA Belgium is seeking a Technical Service Support Engineer for Solids in the Pharma & Industrial Equipment sector. You will be the technical expert supporting customers, service teams, and sales colleagues across regions, delivering high-quality service solutions and remote troubleshooting.

The role requires an engineering degree, hands-on knowledge of pharmaceutical OSD equipment, strong analytical and communication skills, and fluency in Dutch and English.

Qualifications

• Bachelor's or master's degree in mechanical, electrical, process engineering, or a related discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office and digital tools, including AI-supported solutions.
• Excellent communication skills with international stakeholders.
• Ability to interpret drawings, schematics, specifications, and P&IDs.

Responsabilités

• Provide technical guidance to customers, service teams and sales colleagues.
• Identify and recommend spare parts based on requirements and configurations.
• Develop spare parts packages, service documentation and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field engineers.
• Prepare technical proposals for equipment upgrades and modifications.
• Contribute to technical training programs for customers and colleagues.

Connaissances

Analytical thinking

Problem solving

Communication

Customer orientation

Team collaboration

Formation

Bachelor's or Master's in engineering

Outils

MS Office

AI-powered tools

Description du poste

Technical Service Support Engineer Solids Belgium | Pharma & Industrial Equipment

Are you the technical expert who enjoys solving complex customer challenges? Do you have a passion for technology, customer support, and problem-solving? Would you like to work in an international environment where you support leading pharmaceutical and industrial customers throughout the lifecycle of their equipment? Join our newly established Technical Service Support team and help customers maximize the performance, reliability, and uptime of their installations. In this role, you will combine technical expertise, customer interaction, and commercial awareness to deliver high-quality service solutions.

Responsibilities / Tasks

As Technical Service Support Engineer, you will be a key technical partner for customers, service teams, and sales colleagues. You will provide technical guidance, develop service solutions, and help ensure customers get the most value from their equipment.

• Support Service Account Managers and regional teams with technical expertise during the sales process.
• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications Contribute to technical training programs for customers and colleagues.
• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.

Your Profile / Qualifications

• A Bachelor's or master’s degree in mechanical, electrical, process engineering, or a related technical discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience working with Microsoft Office and modern digital tools, including AI-supported solutions.
• Excellent communication skills and the ability to work effectively with customers and international stakeholders.
• The ability to interpret technical documentation such as drawings, schematics, specifications, and P&IDs.
• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage.
• Excellent command of the Dutch and English language, both verbally and in writing.

Our offer:

• A competitive salary package including, meal vouchers, group insurance, health insurance, etc.
• 20 vacation days + 12 ADV days (40 hours working week)
• An international work environment and opportunity to work with top pharma customers.
• Working from home is possible 2 days per week based on full time employment.
• GEA will invest in your personal development and support internal as well as external training programs for your further development.
• Possibility to grow and develop into other roles at GEA.
• Ability to work in an environment where innovation and change is part of the everyday culture.

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.