Technical Inside Sales

CERcuits; Geel; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

CERcuits is seeking a Technical Inside Sales professional to bridge R&D projects and our advanced production facility. You’ll engage with prestigious clients like CERN and NASA, managing technical consultations, quotes, and client satisfaction.

The ideal candidate will have strong technical acumen, excellent communication abilities, and skill in CRM management. Responsibilities also include logistics coordination to guarantee a smooth delivery process for international projects.

Qualifications

• Strong understanding of photonics, quantum computing, and medical devices.
• Excellent communication skills with a focus on customer service.
• Proficient in managing documentation and contracts.

Responsabilités

• Serve as the primary point of contact for R&D inquiries.
• Analyze technical requirements and provide manufacturable solutions.
• Track order statuses and communicate updates to customers.

Connaissances

Technical consultation

Order processing

CRM management (HubSpot/Odoo)

Customer satisfaction tracking

Description du poste

As our Technical Inside Sales, you are the vital link between ambitious R&D projects and our cutting‑edge production facility. You don’t just “process orders”; you act as a technical consultant for some of the world’s most prestigious research institutes and tech companies, including CERN, IMEC, Airbus, MIT, NASA and other leading international OEMs.

1. Technical Quoting & Consultation

• Serve as the primary point of contact for incoming inquiries from international R&D teams and engineers.
• Analyze technical requirements (thermal performance, customization) and translate them into manufacturable solutions in collaboration with our operations team.
• Prepare and follow up on quotes, proposals, NDAs, and contracts for projects in photonics, quantum computing, medical devices, and space tech.

2. Customer Success & Project Management

• Act as the “voice of the customer” internally: track order statuses and proactively communicate updates or potential delays to ensure high customer satisfaction.
• Handle customer‑related documentation, including supplier setups, compliance documents, and technical inspection reports.
• Maintain a clean and actionable CRM (HubSpot/Odoo) to track opportunities and drive company growth.

3. Logistics & Support

• Coordinate logistics and respond to customer queries regarding global shipments and delivery timelines.
• Ensure a seamless “design‑to‑delivery” experience for our international portfolio.