Technical documentation specialist

HMS Industrial Networks SA; Belgique; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Permanent contract

Exposure to cutting-edge Industrial Io

Training and development opportunities

Collaborative team culture

Flexible work environment with up to 2

Job summary

HMS Networks is seeking a Technical Documentation Specialist to craft clear customer-facing documentation and learning materials for our Industrial Data Solutions. You will turn complex technical content into engaging guides, videos and tutorials, collaborating with Engineering and Product teams to ensure accuracy and usefulness.

The role blends hands-on product exploration with clear communication, aiming to improve the customer learning experience and support successful product adoption across

Qualifications

• Bachelor's degree in Engineering, IT, Automation or Electromechanics.
• Junior candidates with curiosity in automation and connectivity welcome.
• Able to explain technical topics clearly and professionally.
• Experience in technical writing is a plus but not required.
• Familiar with Paligo or similar documentation platforms is a plus.
• Interest in video creation, e-learning, multimedia content or AI-based tools is an advantage.
• Excellent written English.

Responsibilities

• Create, update and publish customer-facing documentation (installation guides, user manuals, articles).
• Test and explore product features to understand how they work.
• Translate complex concepts into clear, user-friendly content.
• Create engaging support materials like videos and tutorials.
• Collaborate with Engineering, Product Management and Technical Services to ensure accuracy.
• Own content quality and continuously improve learning experiences.
• Experiment with new documentation methods and AI-powered tools.
• Support product launches with clear, accessible information from day one.

Skills

Creative content

Proactive

Organized

Collaborative

English proficiency

Hands-on testing

Video content

AI tools interest

Education

Bachelor's degree in Engineering/IT/Automation

Tools

Paligo

Microsoft Office

Job description

Your role

At HMS Networks, we empower industries to connect, communicate and innovate. Within our Industrial Data Solutions (IDS) division, we are looking for a Technical Documentation Specialist to help create outstanding customer-facing documentation and learning materials for our industrial connectivity and automation solutions.

As a Technical Documentation Specialist, you will help bridge the gap between technology and people.

You enjoy understanding how things work, testing products, exploring new features and turning technical information into content that is easy to understand and enjoyable to use.

Working closely with Product Managers, Engineers and Technical Services teams, you will gain hands‑on experience with our industrial connectivity and automation solutions and help customers get the most out of our products through clear documentation, videos, tutorials and other learning materials.

Your responsibilities

• Create, update and publish customer‑facing documentation, including installation guides, user manuals, technical articles and onboarding content.
• Get hands‑on with our products: install, configure, test and explore new features to fully understand how they work.
• Transform complex technical concepts into simple, practical and user‑friendly content.
• Create engaging support materials such as videos, tutorials, product walkthroughs and interactive demonstrations.
• Collaborate closely with Engineering, Product Management and Technical Services teams to gather information and validate technical accuracy.
• Take ownership of your content and continuously look for ways to improve the customer learning experience.
• Experiment with new documentation methods, multimedia tools and AI‑powered solutions to make technical information more accessible.
• Support product launches by ensuring customers have the information they need to be successful from day one.

Your profile

You may come from a technical background in automation, engineering, electromechanics or IT and be looking for a role where you can combine technology with communication.

If you enjoy testing products, solving technical puzzles, learning new things and helping others understand complex concepts, we’d love to hear from you.

Hard skills

• Bachelor's degree in Engineering, IT, Automation or Electromechanics.
• We strongly encourage applications from junior candidates with initial experience in automation, connectivity systems or electromechanics, who are curious by nature and eager to understand, learn, and share their knowledge with others.
• You enjoy understanding how technical products work and are naturally curious about technology.
• You like testing, experimenting and learning through hands‑on experience.
• You have the ability, or the desire to learn, how to explain technical topics in a clear, simple, professional and engaging way.
• Experience in technical writing or documentation is a plus, but not a requirement.
• Familiarity with Microsoft Office tools; experience with documentation platforms such as Paligo is a plus.
• Interest in video creation, e-learning, multimedia content or AI‑based tools is an advantage.
• Excellent written English.

Soft skills

• Creative and enjoys finding new ways to communicate technical information.
• Curious, eager to learn and continuously improving.
• Proactive: takes ownership and does not wait for directions to move work forward.
• Organized and detail‑oriented.
• Comfortable managing multiple priorities simultaneously.
• Collaborative and able to build strong relationships across teams.
• Resilient and comfortable working in a dynamic environment.

What we offer

At HMS, you’ll do much more than write documentation.

You’ll get the opportunity to explore innovative industrial technologies, test products, learn from technical experts and play a key role in helping customers understand and succeed with our solutions.

Whether you're at the beginning of your career or looking to grow in a technical environment, you'll find a workplace where curiosity is encouraged, learning never stops and your ideas can make a real impact.

In addition, we offer:

• A permanent contract in a fast‑growing international technology company.
• Exposure to cutting‑edge Industrial IoT, connectivity and automation technologies.
• Ongoing training and development opportunities.
• A collaborative and supportive team culture.
• Enjoy a flexible work environment and up to 2 days of homeworking per week.
• An attractive salary package and comprehensive benefits.
• A modern, international and welcoming working environment.

Who we are

The HMS Networks Group, which employs more than 1,100 people in 20 countries, is an internationally leading provider in the field of Industrial Information & Communication Technology (Industrial ICT).

With a comprehensive industrial vision, HMS delivers solutions that connect machines and devices to the cloud, enable local operational control, and provide clear, actionable data insights. Security and reliability are at the core of every offering, with robust technologies built to meet the demands of harsh industrial environments.

HMS is also a driver of innovation and expansion, following the recent integration of Red Lion and PEAK‑System, and the launch of Ewon Cloud and Ewon Edge in early 2025.

We also like to say that we put Heart, Mind and Soul into our work. That's how we create our shared culture, and it's a pretty good acronym too.

At HMS, we believe that equal treatment and equal opportunity should apply to everyone, regardless of ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion or other belief, political opinion, social origin, disability, age or any other status protected by applicable laws.

We believe the best ideas come from diverse perspectives working together in a respectful, balanced environment.

Our culture is built on trust, empathy and collaboration, where everyone feels safe to grow, share ideas and find meaning in their work. Whether you're seeking innovation, development or a healthy work‑life balance, you'll find a place where you can truly thrive.

We value listening, mentoring and supportive leadership, and our working conditions are designed to reflect the realities of life, because success looks different for everyone. This commitment applies throughout the employee journey, across all HMS locations.

Welcome to HMS!