Support / Service Manager

Mycompas; Brussel; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mycompas is seeking an experienced IT Operations professional to define and manage the operational support model for enterprise platforms. You will oversee incident, problem, and change management, and coordinate maintenance activities, producing regular support reports.

The role requires hands-on experience with on-premise deployments, system integration, and lifecycle support, strong communication skills, fluent English, and eligibility as a NATO national.

Competenze

• Must have relevant experience in similar tasks, including implementation of enterprise platforms, automation solutions, secure on-premise deployments, system integration, and lifecycle support.
• Excellent communication, writing, and presentation skills are required to work effectively with various stakeholders.
• Proficient in English.

Mansioni

• Defining the operational support model.
• Managing incident, problem, and change management processes.
• Coordinating maintenance activities, and preparing support reports.

Conoscenze

Enterprise platforms

Automation

On-premise deployments

System integration

Lifecycle support

Communication

English

Descrizione del lavoro

• Must poss ess relevant experience in substantially similar tasks, including the implementation of enterprise platforms, automation solutions, secure on-premise deployments, system integration, and lifecycle support.
• Excellent communication, writing, and presentation skills are required to work effectively with various stakeholders.
• Must be proficient in English.
• Must be nationals of a NATO member country .

Duties/role:

Defining the operational support model .

M anaging incident, problem, and change management processes .

C oordinating maintenance activities, and preparing support reports.