Systems technician

Brevco Services; Brussel Hoofdstad; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Brevco Services is seeking a System Technician to provide 2nd level support for complex server platforms at the BICES NATO HQ element. You will assist in incident management, troubleshoot issues, and help implement projects within the Service Transition lifecycle.

The role requires maintaining documentation, deploying operational tasks, and potentially travel within NATO boundaries. Strong English (Advanced) and Linux/Windows expertise are essential.

Qualifications

• Higher secondary education with 3+ years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or Linux environments.
• At least 1 year of experience maintaining SQL Databases.
• At least 1 year of experience solving technical issues in a troubleshooting environment under time pressure.
• At least 1 year of experience installing and maintaining system software (OS, data management, office automation, and other utilities).
• Knowledge of virtual server and storage technologies.
• Ability to create and maintain technical documentation (config guides, diagrams, SOPs).
• Willing to undertake operational deployments and travel within/beyond NATO boundaries.
• Willing to work outside regular office hours.
• Level V (Advanced) English language.

Responsibilities

• Provide 2nd level support for complex technical issues related to BICES NATO HQ Element server platforms and apps.
• Contribute to Incident and Problem Management through recovery, troubleshooting, maintenance and resolution activities.
• Assist in design, documentation, testing and implementation of assigned projects across Service Transition lifecycle.
• Investigate potential security vulnerabilities and provide recommendations to mitigate risks.

Skills

English (Advanced)

Troubleshooting under time pressure

2nd level IT support

Education

Higher secondary education

Tools

Microsoft environments

Linux environments

SQL Databases

Virtual server & storage tech

Job description

• Possess a higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments


• Possess at least 1 year of experience in maintaining SQL Databases


• Possess at least 1 year of experience in assessing and solving technical issues in a troubleshooting environment and under time pressure constraints


• Possess at least 1 year of experience in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software


• Have knowledge of virtual server and storage technologies


• Be able to prepare and maintain documentation of a technical nature (e.g. Configuration guides, diagrams, training and Standard Operating Procedures (sops)


• Must be willing and able to undertake operational deployments and/or travel duty assignments both within and beyond NATO boundaries


• Be willing to work outside of regular office hours


• Possess level V (Advanced) of the English language

Desirable Qualifications/Experience:

• Experience in software configuration management


• Familiarity with iso 9000


• Experience in military and coalition operations


• Knowledge of software development with experience in writing code/scripts and web design


• Certification in it industry/service provider standards, (e.g. Itil)


• Certification in microsoft server (2019 and beyond), windows (10 and beyond) and virtualization (e.g. Vmware)


• Knowledge of nato and national it security policies


• Experience with the installation, configuration and maintenance of network based systems in accordance with nato, bices and/or national security regulations

DUTIES/ROLE:

Under the supervision of the BSU Chief, the System Technician provides 2nd level support for complex technical issues related to the BICES NATO HQ Element server platforms and associated applications and services. The incumbent contributes to daily Incident and Problem Management processes by performing recovery, troubleshooting, maintenance, and resolution activities. They support the design, documentation, testing and implementation of assigned projects throughout the Service Transition lifecycle. The Systems Technician also assists in investigating potential security vulnerabilities, conducts in-depth analyses, and provides recommendations to mitigate software and server security risks. Work is performed in a secure facility where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury

Job requirements

All the mandatory requirements have to be met in order to apply.

• Possess a higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments (Mandatory)


• Possess at least 1 year of experience in maintaining SQL Databases (Mandatory)


• Possess at least 1 year of experience in assessing and solving technical issues in a troubleshooting environment and under time pressure constraints (Mandatory)


• Possess at least 1 year of experience in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software (Mandatory)


• Have knowledge of virtual server and storage technologies (Mandatory)


• Be able to prepare and maintain documentation of a technical nature (e.g. Configuration guides, diagrams, training and Standard Operating Procedures (sops) (Mandatory)


• Must be willing and able to undertake operational deployments and/or travel duty assignments both within and beyond NATO boundaries (Mandatory)


• Be willing to work outside of regular office hours (Mandatory)


• Possess level V (Advanced) of the English language (Mandatory)


• Experience in software configuration management (Nice to have)


• Familiarity with iso 9000 (Nice to have)


• Experience in military and coalition operations (Nice to have)


• Knowledge of software development with experience in writing code/scripts and web design (Nice to have)


• Certification in it industry/service provider standards, (e.g. Itil) (Nice to have)


• Certification in microsoft server (2019 and beyond), windows (10 and beyond) and virtualization (e.g. Vmware) (Nice to have)


• Knowledge of nato and national it security policies (Nice to have)


• Experience with the installation, configuration and maintenance of network based systems in accordance with nato, bices and/or national security regulations (Nice to have)