Support Engineer

Dynatos; Kontich; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Supportive work environment

Opportunity for professional growth

Résumé du poste

A forward-thinking service desk company in Kontich, Belgium is seeking a Support Engineer who thrives on problem-solving. This role involves troubleshooting customer issues using logical reasoning and effective communication, ensuring smooth handovers between support lines. You will not be constrained by strict processes and will have the autonomy to develop your approach to customer support. A passion for learning SQL and a curiosity about databases will provide an edge in this dynamic environment.

Qualifications

• Ability to troubleshoot and solve problems effectively.
• Motivation to learn SQL and work with databases.
• Independent yet collaborative work ethic.
• Comfortable handling data and database concepts to aid issue resolution.

Responsabilités

• Support customers through troubleshooting and problem-solving.
• Analyze and document issues clearly for further escalation.
• Initiate calls and meetings to uncover underlying issues.
• Collaborate with teammates to resolve complex issues and improve support processes.

Connaissances

Troubleshooting

Analytical thinking

Customer orientation

SQL

Initiative

Description du poste

A service desk that isn’t stuck in strict processes and rigid rules? It almost sounds like a myth. But with us, it’s reality. We’re looking for a Support Engineer who thinks critically, analyzes, and isn’t afraid to pick up the phone when a ticket once again contains mysteriously little information.

What will you be doing?

Supporting customers, of course. But not in the “press button A and B” way. Here, it’s about truly figuring out what’s going wrong, using logical reasoning and problem-solving as your strongest tools. You start in ServiceNow, dive into the information, and if that doesn’t get you far enough? Then, call the customer, set up a Teams meeting, or ensure you get to the root of the issue. And if the first line cannot solve it? Then you document everything so clearly that the second line can move forward without having to decode a cryptographic puzzle first.

Who are we looking for?

You love troubleshooting. Solving problems gives you energy. You think analytically and enjoy working independently, but you also know when to collaborate. Being customer-oriented is second nature to you, and you’re not afraid to take initiative.

Regarding technical skills, being able to write SQL is a solid plus. Not fully a pro yet? No worries — if you’re motivated to learn, you’ll get the chance to grow here. Having an affinity for databases and a healthy curiosity about software is also a big advantage.

What do you get in return?

A small, close-knit work environment where you get the freedom to shape your job in your own way. No strict processes, no micromanagement — instead, the space to experiment and learn. You will receive support where needed, but we also expect you to take initiative.

So, are you someone who enjoys support work but doesn’t want to be stuck in rigid structures? Someone who likes to unravel problems and gets energy from truly helping customers move forward? Then we might have the perfect place for you.

At Dynatos, we transform and digitize finance and procurement processes and environments. In this role, you will therefore frequently encounter these types of processes and software. We don’t expect you to have a prior background in this domain, but we thought it would be helpful to share this context with you at this stage.