Customer Support Officer (BE)

Qargo TMS; Gent; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work from Ghent

Growth opportunities

Competitive salary

Flexible working environment

Résumé du poste

Qargo TMS in Ghent is seeking a Customer Support Officer to be the first point of contact for customers, guiding them through the SaaS platform and collaborating with engineering and onboarding teams to improve support.

The role requires excellent English, a proactive learner mindset, and the ability to thrive in a fast-growing, hybrid work setting in Ghent.

Qualifications

• Experience in a customer support or related role.
• Excellent English communication; other European languages are a plus.
• SaaS or logistics experience is a big plus.
• Strong organizational and multitasking skills.
• Proactive learner who enjoys understanding new systems.
• Thrive in a fast-paced, scale-up environment.
• Tech-savvy and customer-focused.

Responsabilités

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
• Translate technical or complex issues into clear, customer-friendly explanations.
• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
• Act as the voice of the customer, share feedback with internal teams to improve the product.
• Continuously build your product knowledge to become a trusted expert in our TMS platform.
• Identify recurring issues or misunderstandings and help improve the overall product experience.
• Provide administrative support to the Onboarding team by importing client data into the system.

Connaissances

Customer service

English fluent

SaaS experience

Multitasking

Fast-paced

Tech-savvy

Description du poste

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

Key Responsibilities

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
• Translate technical or complex issues into clear, customer-friendly explanations.
• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
• Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.
• Continuously build your product knowledge to become a trusted expert in our TMS platform.
• Identify recurring issues or misunderstandings and help us improve the overall product experience.
• Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

Skills & Experience

• Previous experience in a customer service, support, or related role.
• Excellent communication skills in English (additional European languages are a plus).
• Experience in SaaS and/or logistics is a BIG plus.
• Strong organisational and multitasking skills, you can handle several requests smoothly.
• A proactive learner who enjoys understanding new systems and processes.
• Comfortable in a fast-paced, scale-up environment.
• Tech-savvy and interested in working with software products.

What We Offer

• A competitive salary package with great benefits.
• Growth opportunities within a fast-scaling international company.
• Flexible working environment and Hybrid working from our green and vibrant office in Ghent.
• A collaborative, friendly team that values curiosity, ownership, and continuous learning.