Supervisor Shift Support

Nike; Kwaadmechelen; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Nike in Belgium seeks a people-focused supervisor for IT support in our warehouse operations. You will lead the technical support team, set priorities, coach staff, and ensure a reliable, customer-centric service with strong operational continuity.

The role requires Dutch and English fluency, a bachelor-level background, and the ability to work the scheduled shifts without travel.

Qualifications

• Bachelor-level thinking or equivalent experience.
• Experience coordinating, coaching, or supervising a team.
• Strong problem-solving, prioritization, and resource planning skills.
• Clear communication and commitment to delivering an excellent customer experience.
• Proficiency in spoken and written Dutch and English.
• Ability to work the schedule required for this role; no travel is expected.

Responsabilités

• Lead a technical support team that keeps ELC technology and warehouse operations moving.
• Set priorities, coach team members, manage resources, strengthen operational continuity.
• Create a consistent customer experience.
• Plan and oversee the team's daily activities, workload, and priorities.
• Allocate resources, remove obstacles, and track progress against priorities.
• Strengthen business continuity through emergency preparedness and recovery planning.
• Monitor performance and help the team meet Service Level Agreements.
• Provide direction and timely operational guidance during each shift.
• Ensure each shift handover is clear, accurate, and complete.
• Align actions with fellow shift leads and participate in improvement initiatives.
• Foster an inclusive, respectful, and positive work environment.
• Follow established problem, incident, and change management processes.

Connaissances

Team supervision

Problem solving

Resource planning

Clear communication

Dutch & English

Shift schedule

Bachelor level

Formation

Bachelor's degree or equivalent

Description du poste

WHO YOU’LL WORK WITH

This role is part of NIKE's Information Technology team, supporting the warehouse management systems and connected technologies that power ELC operations. The supervisor reports to the manager and works closely with fellow supervisors, team members, business stakeholders, and cross-functional technology teams to deliver reliable support and strong operational results.

WHO WE ARE LOOKING FOR

NIKE is looking for an inclusive, people-focused supervisor who brings sound judgment, strong organizational skills, and a service mindset. This leader builds trust, sets clear priorities, develops team members, and takes a curious, accountable approach to technical and operational challenges

• A bachelor’s level of thinking or equivalent experience
• Experience coordinating, coaching, or supervising a team
• Strong problem-solving, prioritization, and resource planning skills
• Clear communication skills and a commitment to delivering an excellent customer experience
• Proficiency in spoken and written Dutch and English
• Ability to work the schedule required for this role; no travel is expected

WHAT YOU’LL WORK ON

You will lead a technical support team that keeps ELC technology and warehouse operations moving. You will set priorities, coach team members, manage resources, strengthen operational continuity, and create a consistent customer experience.

• Plan and oversee the team's daily activities, workload, and priorities
• Allocate resources, remove obstacles, and track progress against priorities
• Strengthen business continuity through emergency preparedness and recovery planning
• Monitor performance and help the team meet Service Level Agreements
• Bring practical insights to departmental planning, process improvement, and policy development
• Partner with fellow supervisors and keep management informed of priorities, risks, and progress
• Give team members clear direction, timely operational guidance, and constructive feedback during each shift
• Ensure each shift handover is clear, accurate, and complete
• Align actions and improvement initiatives with fellow shift leads
• Build and sustain an inclusive, respectful, and positive work environment
• Ensure the team follows established problem, incident, and change management processes

Deadline to submit applications: 25/09/2026 End of day

NO RELOCATION AVAILABLE