Subject Matter Expert

V-IT NV; Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

V-IT NV is seeking a Subject Matter Expert (SME) in iGrafx and TIM Solutions for a Brussels client. This is a full-remote role with contract duration until year-end, possible extension. You will administer and support iGrafx BPM platform, manage lifecycle, support environments, troubleshoot incidents, and coordinate vendor support.

Strong JS, API integrations, and BPM tool experience required. Ideal candidates have 5+ years BPM experience, certification, and able to work independently while

Qualifications

• 5+ years supporting BPM platforms and processes.
• Hands-on iGrafx or similar BPM tool experience.
• Experience with workflow automation and API integrations.
• Proficient in system administration and app support.
• Strong business systems analysis and requirement gathering.
• JavaScript development for forms/workflows.

Responsabilités

• Administer and support BPM platform and automation module.
• Manage lifecycle: releases, upgrades, patches, platform updates.
• Support development, test, and production environments.
• Troubleshoot incidents and coordinate vendor support.
• Manage user access, security, and integrations.
• Develop and troubleshoot JavaScript-based workflows.
• Create reports and dashboards for KPI monitoring.
• Collaborate with business, IT, and vendors.

Connaissances

iGrafx

BPM platforms

Signavio

ARIS

workflow automation

JavaScript

API integration

Azure DevOps

Postman

Python

Formation

BPM certifications (ABPMP, CBPP)

Cloud apps experience

PM certifications (PMP/Prince2/Agile/Scrum)

Outils

iGrafx

Signavio

ARIS

Azure DevOps

SmartClient

Postman

Python

Description du poste

Subject Matter Expert (SME) in iGrafx & TIM Solutions for a client in Brussels.

For a client, we are seeking a Subject Matter Expert (SME) in iGrafx & TIM Solutions for a technical role. This is a full remote position.

Contract Duration:

Until the end of the year, with the possibility of extension.

Responsibilities:

• Administer and support the iGrafx BPM platform and TIM Solutions automation module.
• Manage system lifecycle activities, including releases, upgrades, patches, and yearly platform updates.
• Support and maintain development, acceptance, and production environments.
• Troubleshoot incidents and coordinate vendor support activities.
• Manage user access, security roles, permissions, repositories, and synchronization processes.
• Maintain integrations with enterprise systems through APIs, REST services, ETL processes, IBM API, and ORDS.
• Develop, modify, and troubleshoot JavaScript-based workflows and forms.
• Support workflow automation projects and process improvement initiatives.
• Perform requirements analysis, estimate effort, and contribute to project evaluations.
• Create reports, dashboards, KPIs, system usage, and license reports.
• Maintain system documentation, procedures, and knowledge base.
• Work closely with business process owners, IT teams, and software vendors.

Must Have:

• 5+ years of experience supporting BPM platforms.
• Hands-on experience with iGrafx or a comparable BPM solution (Signavio, ARIS, etc.).
• Experience with workflow/process automation platforms.
• System administration and application support experience.
• Business systems analysis experience.
• Hands-on JavaScript development experience.
• Ability to troubleshoot, modify, and develop automations.
• Workflow configuration and support experience.
• Experience with Azure DevOps, SmartClient, JavaScript, Postman, Python.
• API and integration knowledge.

Ideal Candidate:

• A technical BPM specialist with experience in both BPM repositories and workflow automation platforms.
• Capable of independently managing a BPM application lifecycle.
• Comfortable troubleshooting integrations and production issues.
• Skilled in developing and maintaining JavaScript forms and workflow customizations.
• Understands APIs, SSO, Active Directory, and enterprise integrations.
• Acts as a bridge between business stakeholders, vendors, and IT teams.
• Proactive, analytical, and comfortable working remotely.
• Experienced in evaluating automation requests and defining technical solutions.

Certifications & Additional Experience:

• BPM certifications (ABPMP, CBPP, or equivalent).
• Cloud application experience.
• PMP, Prince2, Agile, or Scrum certifications/experience.