Strategic Technical Account Manager (Enterprise Security)

Zoomcar; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Fortinet is seeking a Technical Account Manager to build long-term trusted relationships with key enterprise customers in Belgium. You will serve as the primary technical advisor, translating business needs into tailored support solutions and best practices to optimize ROI.

You will proactively guide customers, run advanced troubleshooting across Fortinet products, reproduce environments in lab setups, and drive timely resolutions while managing communications and reporting to stakeholders.

Qualifications

• Minimum of 6 years of experience in a technical support/post-sales role.
• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Fortinet certification FCP, FCSS, FCX a distinct advantage.

Responsabilités

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Connaissances

TCP/IP

Routing & Switching

Security technologies

Troubleshooting

Customer management

Fortinet experience

Formation

Bachelor’s degree in Computer Science/Software Engineering or related field

Description du poste

Fortinet is seeking a Technical Account Manager to build long-term trusted relationships with key enterprise customers in Belgium. You will serve as the primary technical advisor, translating business needs into tailored support solutions and best practices to optimize ROI.

You will proactively guide customers, run advanced troubleshooting across Fortinet products, reproduce environments in lab setups, and drive timely resolutions while managing communications and reporting to stakeholders.