Strategic Service Delivery Lead - D365 FO

Belmont Lavan Ltd; Brussel Hoofdstad; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Belmont Lavan Ltd seeks a Service Delivery Manager to oversee the delivery of services to clients in Belgium, ensuring service commitments are met while driving operational excellence. The role demands strong leadership and communication skills to enhance client satisfaction and service quality.

You will manage service performance, stakeholder relationships, and budgets. Candidates must have experience in Service Delivery Management and possess a Bachelor's degree in a relevant field. Preferred qualifications include ITIL and Project Management certifications.

Qualifications

• Proven experience in Service Delivery Management or related operational role.
• Strong understanding of Service Level Management and Change Management.
• Demonstrated experience in budget management and financial oversight.

Responsabilités

• Manage end-to-end delivery of services ensuring adherence to service levels.
• Develop customized Service Delivery Plans based on client needs.
• Monitor performance against SLAs and KPIs.
• Oversee service-related changes and ensure successful implementation.
• Prepare regular service performance reports and governance documentation.

Connaissances

Leadership

Communication

Financial Management

Client Engagement

Service Level Management

Formation

Bachelor's degree in Business Administration, IT, Engineering, or related field

Description du poste

Belmont Lavan Ltd seeks a Service Delivery Manager to oversee the delivery of services to clients in Belgium, ensuring service commitments are met while driving operational excellence. The role demands strong leadership and communication skills to enhance client satisfaction and service quality.

You will manage service performance, stakeholder relationships, and budgets. Candidates must have experience in Service Delivery Management and possess a Bachelor's degree in a relevant field. Preferred qualifications include ITIL and Project Management certifications.