Strategic Process Leader: Fulfillment, Quality & Stock Ops

TVH; Waregem; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home possibilities

20 days holiday + 12 WTR days

Résumé du poste

TVH is seeking a Business Process Owner for Fulfillment Transfer, Quality & Stock Operations. You will own end-to-end L2/L3 processes, govern performance, and drive continuous improvement aligned to the TVH North Star.

Lead cross-functional design, adoption, and governance to deliver measurable business value. You will collaborate with Transformation Office, IT and data teams, shaping process standards while enabling smart localization and global harmonization.

Qualifications

• Bachelor's or Master’s degree in Business, Supply Chain, Engineering or related field.
• 5+ years in business process ownership or transformation leadership roles.
• Proven success leading end-to-end process design and execution in global organizations.
• Experience with ADKAR change management and driving adoption at scale.
• Deep expertise in process management and design methodologies (e.g., BPMN).
• Strong business and strategic acumen with ability to balance global standards and local needs.
• Excellent stakeholder management, facilitation and cross-functional leadership skills.
• Proficiency in process modeling and governance tools (Jira, LeanIX).
• High comfort with technology, data integration and enterprise change initiatives.
• Strong communication skills with the ability to influence at all organizational levels.

Responsabilités

• Define and govern the strategic direction and vision for assigned L2 processes.
• Design, develop and maintain to-be processes and maturity roadmaps.
• Ensure integration with business strategy, digital transformation, IT and Data frameworks.
• Drive specific process improvement initiatives.
• Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within L2 domain.
• Translate business requirements into standardized, scalable and future-proof process designs.
• Drive global process harmonization, balancing standardization with smart localization.
• Leverage as-is insights to ensure transparency of business impact, inform design decisions and enable adoption.
• Deploy change management strategy for assigned processes to ensure business readiness.
• Partner with change and training teams to define impact assessments, training materials and communication plans.
• Act as a change leader to ensure effective adoption and stakeholder buy-in.
• Define and monitor process KPIs and health indicators.
• Conduct root cause analysis and manage process improvement initiatives.
• Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.
• Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.
• Represent the process domain in transformation boards and governance forums.
• Manage the process governance model, RACI structures and decision-making bodies.

Connaissances

Process ownership

Strategic thinking

Stakeholder management

Change management

Cross-functional leadership

BPMN experience

Communication skills

Process modeling

Digital transformation

Lean Six Sigma

Formation

Bachelor's or Master's in Business/SC/Engineering

Outils

Jira

LeanIX

Description du poste

TVH is seeking a Business Process Owner for Fulfillment Transfer, Quality & Stock Operations. You will own end-to-end L2/L3 processes, govern performance, and drive continuous improvement aligned to the TVH North Star.

Lead cross-functional design, adoption, and governance to deliver measurable business value. You will collaborate with Transformation Office, IT and data teams, shaping process standards while enabling smart localization and global harmonization.