Business Process Owner Fulfillment Transfer, Quality & Stock Operations

TVH; Waregem; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home possibilities

20 days holiday + 12 WTR days

Résumé du poste

TVH is seeking a Business Process Owner for Fulfillment Transfer, Quality & Stock Operations. You will own end-to-end L2/L3 processes, govern performance, and drive continuous improvement aligned to the TVH North Star.

Lead cross-functional design, adoption, and governance to deliver measurable business value. You will collaborate with Transformation Office, IT and data teams, shaping process standards while enabling smart localization and global harmonization.

Qualifications

• Bachelor's or Master’s degree in Business, Supply Chain, Engineering or related field.
• 5+ years in business process ownership or transformation leadership roles.
• Proven success leading end-to-end process design and execution in global organizations.
• Experience with ADKAR change management and driving adoption at scale.
• Deep expertise in process management and design methodologies (e.g., BPMN).
• Strong business and strategic acumen with ability to balance global standards and local needs.
• Excellent stakeholder management, facilitation and cross-functional leadership skills.
• Proficiency in process modeling and governance tools (Jira, LeanIX).
• High comfort with technology, data integration and enterprise change initiatives.
• Strong communication skills with the ability to influence at all organizational levels.

Responsabilités

• Define and govern the strategic direction and vision for assigned L2 processes.
• Design, develop and maintain to-be processes and maturity roadmaps.
• Ensure integration with business strategy, digital transformation, IT and Data frameworks.
• Drive specific process improvement initiatives.
• Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within L2 domain.
• Translate business requirements into standardized, scalable and future-proof process designs.
• Drive global process harmonization, balancing standardization with smart localization.
• Leverage as-is insights to ensure transparency of business impact, inform design decisions and enable adoption.
• Deploy change management strategy for assigned processes to ensure business readiness.
• Partner with change and training teams to define impact assessments, training materials and communication plans.
• Act as a change leader to ensure effective adoption and stakeholder buy-in.
• Define and monitor process KPIs and health indicators.
• Conduct root cause analysis and manage process improvement initiatives.
• Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.
• Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.
• Represent the process domain in transformation boards and governance forums.
• Manage the process governance model, RACI structures and decision-making bodies.

Connaissances

Process ownership

Strategic thinking

Stakeholder management

Change management

Cross-functional leadership

BPMN experience

Communication skills

Process modeling

Digital transformation

Lean Six Sigma

Formation

Bachelor's or Master's in Business/SC/Engineering

Outils

Jira

LeanIX

Description du poste

As the Business Process Owner for Fulfillment Transfer, Quality & Stock Operations, you are responsible for the end-to-end ownership of an L1 or L2 business process and underlying L3 processes including the governance, performance and continuous improvement of its associated L2 capabilities. You play a pivotal role in aligning process design with enterprise strategy, driving operational excellence and ensuring adoption through effective change management.
You act as a strategic integrator, ensuring that business requirements, technology solutions and organizational structures are seamlessly aligned. This includes leading cross-functional process design, governing process performance and being a key stakeholder in transformation programs that deliver measurable business value.

Your role and responsibilities

Strategic Process Ownership

• Define and govern the strategic direction and vision for assigned L2 processes.

• Design, develop and maintain to-be processes and maturity roadmaps.

• Ensure integration with business strategy, digital transformation, IT and Data frameworks.

• Drive specific process improvement initiatives.

Detailed Process Design & Implementation

• Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within your Level 2 (L2) domain, ensuring alignment with the TVH North Star vision.

• Translate business requirements into standardized, scalable and future-proof process designs.

• Drive global process harmonization, balancing standardization with smart localization where needed.

• Leverage as-is insights to ensure transparency of business impact, inform design decisions, and enable measurable process adoption.

Change Management & Adoption

• Deploy change management strategy for assigned processes to ensure business readiness.

• Partner with change and training teams to define impact assessments, training materials and communication plans.

• Act as a change leader to ensure effective adoption and stakeholder buy-in.

Performance Management & Continuous Improvement

• Define and monitor process KPIs and health indicators.

• Conduct root cause analysis and manage process improvement initiatives.

• Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.

Stakeholder Engagement & Governance

• Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.

• Represent the process domain in transformation boards and governance forums.

• Manage the process governance model, RACI structures and decision-making bodies.

How to succeed / Your profile

• Bachelor's or Master's degree in Business, Supply Chain, Engineering or a related discipline.

• 5+ years of experience in business process ownership, process architecture, or transformation leadership roles.

• Proven success in leading end-to-end process design and execution in global organizations.

• Experience with change management frameworks (ADKAR) and driving adoption at scale.

• Deep expertise in process management and design methodologies (e.g., BPMN).

• Strong business and strategic acumen, with an ability to balance global standards and local needs.

• Excellent stakeholder management, facilitation and cross-functional leadership skills.

• Proficiency in process modeling and governance tools (Jira, LeanIX)

• High comfort with technology, data integration and enterprise change initiatives.

• Strong communication skills with the ability to influence at all organizational levels.

What's in it for you

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant, …

• An exciting position in an international company with a family atmosphere where people are at the center.

• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.

• You arrive in an innovative, progressive and technological environment.

• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.

• Fun afterworks and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

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