Strategic IT Service Manager & BPMN Analyst (Contract)

Keystone Solutions

Brussel Hoofdstad

On-site

EUR 60,000 - 85,000

Full time

5 days ago

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Job summary

Keystone Solutions is seeking a consultant for a client project in ICT services, focusing on service management and functional analysis of business applications, particularly in financial and HR domains.

You will collaborate with Budget & Finance, HR, ICT and suppliers, ensuring service continuity, handling incidents and changes, modeling processes (BPMN) and supporting evolution or replacement of critical applications.

Qualifications

5+ years in IT service management (ITIL) and incident/problem management.
Experience in business process analysis and BPMN modeling.
Trilingual: French, Dutch, English.
Basic knowledge of general accounting.

Responsibilities

Ensure continuity and quality of service for users.
Manage incident and request handling with tracking, escalation, and user communication.
Conduct problem management and implement corrective actions.
Manage user access in compliance with security rules and GDPR.
Engage with suppliers to monitor services and budgets.
Model and document business processes; propose improvements.
Provide analytical and functional support for evolution or replacement of applications.
Coordinate stakeholders and govern change requests and documentation.
Ensure reporting and contribute to continuous service improvement.