Strategic IT Process & Service Analyst (Brussels, Part‑Time)

Amoria Bond; Brussel; Hybride; EUR 65 000 - 90 000; Temps partiel

Résumé du poste

Amoria Bond is seeking an experienced Business Analyst to join an IT architecture team in Brussels. You will model IT processes, document IT architecture, and help integrate services into the IT service catalogue.

You'll work under IT leadership, collaborate with architects, and support the CMDB, ARIS, and ServiceNow interfaces. 10+ years in IT/process modelling, fluency in Dutch and/or French, and availability ASAP for a 6-month contract are required. Onsite 2-3 days/week.

Qualifications

• Minimum 10 years of experience as a Business Analyst, ideally with an IT/process modelling focus.
• Familiarity with IT governance and IT service catalogues
• Fluency in Dutch and/or French
• Available ASAP, 2-3 days per week onsite in Brussels

Responsabilités

• Model and document IT processes in ARIS
• Structure and clean up existing process-related documentation
• Integrate processes into the central IT process repository
• Identify process overlaps and improvement opportunities to support standardisation
• Continue inventory and structuring of IT products and services
• Define ownership and management responsibilities for each service
• Support integration of the catalogue into ServiceNow as part of a wider ITSM redesign
• Define relationships between IT processes, IT services and Configuration Items (CIs) in the CMDB
• Support integration between ARIS, the service catalogue, and the ServiceNow CMDB
• Identify existing technical components and technologies in use
• Structure and document the managed technology stack
• Identify preferred standard components for future projects
• Develop guidelines for evaluating new IT initiatives against these standards

Connaissances

IT governance

IT service catalogues

Dutch language

French language

Business analysis

Description du poste

Amoria Bond is seeking an experienced Business Analyst to join an IT architecture team in Brussels. You will model IT processes, document IT architecture, and help integrate services into the IT service catalogue.

You'll work under IT leadership, collaborate with architects, and support the CMDB, ARIS, and ServiceNow interfaces. 10+ years in IT/process modelling, fluency in Dutch and/or French, and availability ASAP for a 6-month contract are required. Onsite 2-3 days/week.