Strategic CSM, Key Accounts (Dutch & French) | Hybrid

Edenred; Brussel Hoofdstad; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Car

Remote work 2 days/week

Homeworking allowance

Hospitalization insurance

Edenred vouchers

Job summary

Edenred Belgium is seeking an experienced Customer Success Manager to support Senior Middle Market and Key Accounts, managing relationships and renewals while driving platform adoption with data-driven insights.

Based in Brussels (Auderghem) or Antwerp (Wilrijk), this hybrid role offers a 38‑hour week, remote work 2 days weekly with manager approval, a 115€ homeworking allowance, hospitalization and ambulatory insurance, Edenred vouchers and a company car as part of the benefits.

Qualifications

• Five+ years in B2B key account management.
• Fluent in Dutch and French.
• Strong interest in HR topics like digitalization, engagement and wellbeing.

Responsibilities

• Manage commercial relationships with Senior Middle Market and Key Accounts throughout their lifecycle.
• Renew existing contracts and negotiate with stakeholders.
• Identify and create leads for Business Development Managers.
• Maintain records of client interactions in Salesforce.
• Define annual objectives and create reports to monitor KPIs.
• Conduct trimestral reviews and showcase usage statistics.
• Organize webinars and on-site user activations; train users on new features.
• Invite clients to events and marketing initiatives; implement standardized communication plans.

Skills

B2B key account mgmt

Dutch & French

HR topics

Consultative selling

Data-driven

Tools

Salesforce

Job description

Edenred Belgium is seeking an experienced Customer Success Manager to support Senior Middle Market and Key Accounts, managing relationships and renewals while driving platform adoption with data-driven insights.

Based in Brussels (Auderghem) or Antwerp (Wilrijk), this hybrid role offers a 38‑hour week, remote work 2 days weekly with manager approval, a 115€ homeworking allowance, hospitalization and ambulatory insurance, Edenred vouchers and a company car as part of the benefits.