ServiceNow Technical Consultant

Devoteam; Machelen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Job summary

Devoteam is seeking a ServiceNow Technical Consultant to design, configure, and implement ServiceNow solutions that translate business requirements into scalable configurations. You will apply best practices to balance out-of-the-box vs. customized approaches while mentoring junior teammates.

Join a team that embraces change, with dedicated AI training, modern tools, and opportunities to work across Europe in a hybrid office model.

Qualifications

• 3+ years of hands-on ServiceNow configuration and development.
• Strong understanding of ServiceNow administration, App Engine, and customization practices.
• Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies.
• Proven experience in unit testing and awareness of structured testing approaches.
• Fluent in Dutch and/or French, plus English; strong communication with stakeholders.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business needs.
• Customize the platform following best practices and coding standards.
• Develop integrations with REST, SOAP, and file-based transfers.
• Deliver well-documented, thoroughly tested customizations, including unit testing.
• Mentor junior team members and flag risks, dependencies, and improvements.

Skills

ServiceNow configuration

JavaScript

Glide API

Unit testing

Agile

Education

ServiceNow CSA certification

Tools

ServiceNow

Job description

About Devoteam

Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals.

About Devoteam

Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals. Our longstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow amplify our capabilities, allowing us to deliver top-tier expertise and award-winning services. We complement these partnerships with in-depth Cyber, Data & AI, Software development and multi cloud expertise. For 30 years, we have always been guiding our customers on the next tech wave. Devoteam has guided organizations through the Internet and cloud. The next revolution? AI. With 11,000 tech natives working in 25+ countries, we bring you highly skilled IT experts across Europe At Devoteam, tech is in our DNA, and it’s the people we empower with tech. Now, with responsible AI, we’re ready to unlock a future where technology drives positive change.

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow solutions that translate business requirements into robust, scalable technical configurations. You apply ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks, dependencies, and improvement opportunities within your scope of work. At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional

Requirements

• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required, following ServiceNow best practices and coding standards
• Develop integrations with third-party systems (REST, SOAP, file-based transfers)
• Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches
• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Support platform upgrades and ongoing application maintenance

Qualifications

• 3+ years of hands-on experience in ServiceNow configuration and development
• Strong understanding of ServiceNow administration, App Engine, and customization practices
• Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies
• Proven experience in unit testing and awareness of structured testing approaches
• Comfortable with both "out-of-the-box" implementations and tailored customizations
• Fluent in Dutch and/or French, plus English; strong communication skills with technical and non-technical stakeholders
• ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset
• Agile, adaptable, and collaborative

Nice to Have

• Experience with Service Portal, Employee Center, and Agent Workspace
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Experience in greenfield implementations (from scratch)
• Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Additional Information

What We Offer

• A challenging and varied role within Devoteam.
• A competitive salary package including company car, net allowances, meal vouchers, and group insurance.
• Continuous learning opportunities: certifications, training budgets, conferences, and internal knowledge-sharing.
• A hybrid work model with modern, inspiring office spaces designed for collaboration.
• A culture that values innovation, autonomy, and personal growth.