ServiceNow Technical Consultant

Devoteam; Diegem; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Hybrid work model

Job summary

Devoteam is a leading consulting firm specializing in digital transformation, offering hands-on ServiceNow implementation and ongoing support. The ServiceNow Technical Consultant role focuses on translating business requirements into robust configurations, mentoring juniors, and flagging risks to ensure successful delivery.

The position includes AI training, modern tools, and a hybrid work model across Belgium.

Qualifications

• Customer-oriented and quality-driven.
• Autonomous with a proactive mindset.
• Agile, adaptable, and collaborative.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional requirements
• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required, following ServiceNow best practices and coding standards
• Develop integrations with third-party systems (REST, SOAP, file-based transfers)
• Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches
• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Support platform upgrades and ongoing application maintenance

Skills

Customer focus

Autonomy

Agile teamwork

Tools

MuleSoft

Dell Boomi

Kafka

Job description

Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals.

Ourlongstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNowamplify our capabilities, allowing us to deliver top-tier expertise and award-winning services. We complement these partnerships with in-depth Cyber, Data & AI, Software development and multi cloud expertise.

For30 years, we have always been guiding our customers on the next tech wave. Devoteam has guided organizations through the Internet and cloud. The next revolution? AI.

With11,000 tech natives working in 25+ countries, we bring you highly skilled IT experts across Europe

At Devoteam,tech is in our DNA, and it’s the people we empower with tech. Now, with responsible AI, we’re ready to unlock a future where technology drives positive change.

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow
solutions that translate business requirements into robust, scalable technical configurations. You apply
ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization
is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks,
dependencies, and improvement opportunities within your scope of work.
At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,
and fast-track learning.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional requirements
• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required, following ServiceNow best practices and coding standards
• Develop integrations with third-party systems (REST, SOAP, file-based transfers)
• Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches
• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Support platform upgrades and ongoing application maintenance

Qualifications

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset
• Agile, adaptable, and collaborative

Nice to Have

• Experience with Service Portal, Employee Center, and Agent Workspace
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Experience in greenfield implementations (from scratch)
• Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Additional Information

What We Offer

A challenging and varied role within Devoteam.

A competitive salary package including company car, net allowances, meal vouchers, and group insurance.

Continuous learning opportunities: certifications, training budgets, conferences, and internal knowledge-sharing.

A hybrid work model with modern, inspiring office spaces designed for collaboration.

A culture that values innovation, autonomy, and personal growth.