ServiceNow Architect — Hybrid, AI-Driven Impact

Devoteam; Diegem; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Hybrid work model

Training budgets

Job summary

Devoteam seeks a ServiceNow Architect to own the technical vision for client ServiceNow platforms. You will lead detailed designs and ensure alignment with enterprise architecture, security, and compliance, mentoring teams along the way.

You will orchestrate integrations with Active Directory, Workday, and Jira, drive best practices, and surface risks and opportunities to improve service delivery across your scope. You will participate in ongoing AI-enhanced tooling and knowledge sharing.

Qualifications

• 5+ years implementing or architecting ServiceNow solutions.
• CTA or CSA plus CIS certifications.
• Fluent in Dutch and/or French and a good command of English.
• Experience integrating third-party systems and enterprise applications.
• Strong stakeholder management and mentoring skills.

Responsibilities

• Define the architecture of ServiceNow implementations and oversee delivery.
• Lead the creation of detailed technical designs that leverage ServiceNow capabilities effectively.
• Serve as expert advisor in solutioning sessions, bridging business and technical stakeholders.
• Design and maintain integrations with enterprise systems (Active Directory, Workday, Jira).
• Drive adherence to QA, security, and coding best practices across delivery teams.
• Mentor consultants and developers, and foster practice growth through documentation and knowledge sharing.
• Host Design Authority meetings for technical solution reviews.
• Proactively identify risks, dependencies, and improvement opportunities across your scope of ownership.
• Monitor instance performance and manage upgrade cycles.

Skills

Dutch language

French language

English language

Stakeholder management

Mentoring

Communication

Education

CTA or CSA

CIS certifications

Tools

ServiceNow

REST/SOAP APIs

Job description

Devoteam seeks a ServiceNow Architect to own the technical vision for client ServiceNow platforms. You will lead detailed designs and ensure alignment with enterprise architecture, security, and compliance, mentoring teams along the way.

You will orchestrate integrations with Active Directory, Workday, and Jira, drive best practices, and surface risks and opportunities to improve service delivery across your scope. You will participate in ongoing AI-enhanced tooling and knowledge sharing.