Service Engineer Plant Operations

La Lorraine Bakery Group; Ninove; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

One day of remote work per week

Meal vouchers

Hospitalization insurance

Group insurance

Company car

10 extra vacation days

Job summary

La Lorraine Bakery Group is seeking a Service Engineer Business Applications – Plant Operations to support critical applications across our Belgian plants and supply chain. You will blend user support, process improvements, and project participation to enhance system performance and user satisfaction.

In this international role, you will work with key users, IT colleagues, and business stakeholders to translate needs into effective solutions, drive changes, and contribute to our data-driven

Qualifications

• Master's degree or equivalent experience in IT, Supply Chain, Manufacturing.
• Experience with ERP systems; SAP S/4HANA knowledge is a strong asset.
• Affinity with Plant Operations, Manufacturing or Supply Chain.
• Analytical, customer-oriented, proactive with focus on service and continuous improvement.
• Fluent in Dutch & English; comfortable training international users.
• Change management experience is a plus.

Responsibilities

• Provide first-line support for Plant Operations and Supply Chain apps.
• Investigate incidents, perform root-cause analysis, and drive improvements.
• Maintain process documentation and train users to strengthen expertise.
• Manage user authorizations and support maintenance activities.
• Coordinate UAT and validate system changes.
• Support implementation and rollout projects; participate in on-call service after onboarding.
• On-call duty 24x7 after onboarding, max one week per month.

Skills

ERP systems experience

Analytical mindset

Customer-oriented

Process improvement

Dutch & English communication

Education

Master's or equivalent experience in IT/SCM/Manufacturing

Tools

SAP S/4HANA

Job description

At LLBG, technology plays a vital role in supporting our production sites and supply chain operations across multiple countries. As a Service Engineer Business Applications – Plant Operations, you ensure that our business-critical applications continue to perform at their best while helping our users get the most out of them.

In this international role, you combine application support, continuous improvement, and project participation. You work closely with key users, business stakeholders, and IT colleagues to solve issues, drive improvements, and contribute to the digital transformation of our production and supply chain environments.

Function

• You provide first-line support for key users and ensure a high-quality service experience across our Plant Operations and Supply Chain applications.
• You investigate incidents, perform root cause analysis, manage problems, and identify opportunities to improve application performance and user satisfaction.
• You maintain process documentation, share knowledge with users, and organize training sessions to strengthen system and process expertise within the business.
• You manage user authorizations and support application maintenance activities, including participation in maintenance weekends when required.
• You contribute to continuous improvement initiatives, working closely with business key users and IT Business Analysts to optimize processes and applications.
• You coordinate user acceptance testing (UAT), maintain test documentation, and ensure successful validation of system changes.
• You build strong relationships with business stakeholders, proactively identify improvement opportunities, and help translate business needs into effective solutions.
• You support implementation and rollout projects, facilitate knowledge transfer activities, and participate in the on-call service after your onboarding period.
• After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.

As a Service Engineer Business Applications you will report to the Business Applications Team Service Lead and you will be part of the international IT team.

Your Profile

• You hold a Master's degree or have equivalent experience, preferably within IT, Supply Chain, Manufacturing, or a related field.
• You have experience working with ERP systems. Knowledge of SAP S/4HANA is a strong asset.
• You have an affinity with Plant Operations, Manufacturing, Supply Chain, or related business processes.
• You are analytical, customer-oriented, and proactive, with a strong focus on service, quality, and continuous improvement.
• You communicate fluently in Dutch & English, enjoy sharing knowledge, and are comfortable training and supporting users in an international environment.
• Experience in change management is a plus.

Our Offer

• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.