IT Customer Operations Applications Manager

La Lorraine Bakery Group NV; Ninove; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Remote work 1 day/week

Meal vouchers

Hospitalisation insurance

Group insurance

Company car

10 extra vacation days

Job summary

La Lorraine Bakery Group NV is seeking an IT Customer Operations Applications Manager to own the SAP SD/LE landscape, lead a team of business analysts and drive a strategic roadmap for Sales & Distribution and Logistics Execution. You’ll advance AI-enabled processes and scale solutions for international growth across multiple countries.

You will collaborate with the finance and operations teams, shape the global template, and guide data platform efforts while ensuring smooth transition from

Qualifications

• Master's degree or equivalent level of experience.
• Extensive SAP SD/LE experience with transformation projects.
• Strong leadership and stakeholder management capabilities.
• Affinity with AI, digital transformation and translating tech opportunities into business value.
• Fluent in English with ability to work with diverse stakeholders.

Responsibilities

• Own and architect the Customer Operations application landscape (Sales & Distribution and Logistics Execution).
• Define and manage the long-term Customer Operations roadmap with business stakeholders.
• Lead a team of business analysts across projects from ideation to go-live.
• Identify opportunities to leverage AI and emerging technologies to create business value.
• Support international growth by integrating new countries into the global template.
• Guide SAP SD/LE design and develop team expertise; coach through complex challenges.
• Collaborate with Service Management to transition from project delivery to operations.
• Report to the Competence Centre Lead Finance & Customer Operations.
• Contribute to data products within a growing Data & Analytics organization.

Skills

SAP SD/LE

Leadership

Stakeholder management

AI & digital transformation

English fluency

Data & Analytics

Education

Master's degree or equivalent

Tools

Microsoft 365

Intune

Data platform

Job description

IT Customer Operations Applications Manager

As IT Customer Operations Applications Manager, you are responsible for the Customer Operations application landscape, covering Sales & Distribution and Logistics Execution. You combine solution ownership, people leadership and strategic roadmap management to ensure scalable, future-proof solutions that support the international growth ambitions of La Lorraine Bakery Group.

• You act as the solution owner and architect for the Customer Operations domain, translating business requirements into a scalable global template and continuously improving the maturity of the solution landscape.
• You define, own and manage the long-term Customer Operations roadmap in close collaboration with business stakeholders and process specialists.
• You lead a team of business analysts and manage a diverse project portfolio from ideation and design through implementation and go-live.
• You identify opportunities to leverage AI and emerging technologies within customer-facing processes, driving innovation and business value across the organization.
• You support La Lorraine's international growth by integrating new countries and business requirements into the global template.
• As the senior SAP SD/LE expert, you guide solution design, coach your team in complex challenges and drive the continuous development of the team's expertise.
• You collaborate closely with Service Management colleagues to ensure a smooth transition from project delivery to operational support.

As IT Customer Operations Applications Manager, you are part of the international IT team and report directly to the Competence Centre Lead Finance & Customer Operations.

• You hold a Master's degree or have acquired an equivalent level through experience.
• You have extensive experience within SAP SD/LE and a proven track record in leading complex transformation and implementation projects.
• You combine strong leadership capabilities with excellent stakeholder management skills and are able to guide teams through change.
• You have a strong affinity with innovation, AI and digital transformation, and know how to translate technological opportunities into business value.
• You are analytical, solution-oriented and communicate fluently in English with a wide range of stakeholders. Additional languages are an asset.
• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.

You turn digital projects into real shopfloor results: less waste, better quality, more efficiency.

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