Service Coordinator Planner BE

Siemens eMobility; Vlaams-Brabant; On-site; EUR 40,000 - 60,000; Full time

Job summary

Siemens eMobility Charging is seeking a Service Coordinator / Planner to keep charging systems up and running across Belgium. You will manage service assignments, resources, and logistics, ensuring cases are handled efficiently and customers remain satisfied.

In this role, you will monitor SLAs, dispatch engineers, coordinate on-site services, and secure spare parts. A bachelor's degree or equivalent experience is required, with strong organization and communication skills, and fluency in

Qualifications

• 3–5 years of experience in service coordination, planning, or project support.
• Strong organizational skills and the ability to connect people, processes, and priorities.
• Fluent in English (spoken and written); Dutch and French are an advantage.

Responsibilities

• Plan and coordinate service activities, from preventive maintenance to firmware updates.
• Manage service orders and cases in your region, ensuring smooth execution end-to-end.
• Monitor SLAs and KPIs for warranty and out-of-warranty cases, maintaining customer satisfaction.
• Dispatch field engineers and service partners, assuring readiness and availability.
• Coordinate on-site services for Siemens and third‑party providers.
• Secure spare parts, manage returns of defective components, and streamline logistics.
• Oversee case management, work order planning, and service platform data quality.

Skills

Service coordination

Planning

Project support

Organizational skills

English fluency

Education

Bachelor's degree or equivalent practical experience

Job description

About The Job Service Coordinator Planner BE

Service Coordinator / Planner Belgium

Every electric bus that departs on time and every truck that delivers goods sustainably depends on reliable charging. At Siemens eMobility Charging, we make sure that happens.

As a Service Coordinator / Planner, you keep our charging systems up and running. You manage service assignments, resources, and logistics—ensuring cases are handled efficiently, spare parts are available, and partners are ready to act. Your work keeps customers satisfied, SLAs on track, and e‑mobility moving forward.

Your role

You Will

• Plan and coordinate service activities, from preventive maintenance to firmware updates
• Manage service orders and cases in your region, ensuring smooth execution end-to-end
• Monitor SLAs and KPIs for warranty and out-of-warranty cases, keeping customer satisfaction high
• Dispatch field engineers and service partners, guaranteeing readiness and availability
• Coordinate on-site services for Siemens and third‑party providers
• Secure spare parts, manage returns of defective components, and streamline logistics
• Oversee case management, work order planning, and service platform data quality
• Track firmware revisions, documentation, and compliance with service agreements
• Support development of service partners in alignment with regional goals
• Optimize use of service resources and ensure profitability of SLA services

What You Bring

• 3–5 years of experience in service coordination, planning, or project support
• A bachelor's degree or equivalent practical experience
• Strong organizational skills with the ability to connect people, processes, and priorities
• Proven problem‑solving skills and a proactive, energetic mindset
• Hands‑on experience in coordinating technical projects or service activities
• Background in technical industries (installation, construction, manufacturing) is a plus
• Excellent communication skills and a self‑starter mentality
• Fluent in English (spoken and written); knowledge of Dutch and French is an advantage

Working at Siemens eMobility Charging

Join Siemens eMobility Charging and drive the transition to a sustainable, electric world. Make a real impact by keeping electric transport moving. Work in a fast‑growing e‑mobility industry. Leverage Siemens' global innovation and resources. Collaborate with passionate colleagues who value teamwork and sustainability.

Expect impact, not routine. Your work keeps electric transport running. Every resolved case helps cities, companies, and people move sustainably every day.

About Siemens EMobility Charging

We create fast‑charging and energy‑management solutions for buses, trucks, and large‑scale fleets. As part of Siemens, we deliver reliable, scalable technologies that drive global electrification forward.

Our commitment

We value diverse backgrounds, foster respect and integrity, and hold ourselves accountable. Join us to deliver excellent service and operations.

@AGENCIES/THIRD PARTIES:

Recruitment is managed internally; unsolicited submissions are not welcome.