Service Coordinator: Contracts, Quotes & CRM

EPPENDORF BELGIUM; Aarschot; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Eppendorf Belgium is seeking a proactive Service Coordinator to join our fast-paced service team. You will handle inquiries, coordinate breakdown repairs, and drive timely responses to customers.

The role requires strong customer service, proficiency with MS Word/Excel, and familiarity with SAP and CRM systems. You will liaise with field engineers and ensure accurate quotations and orderly invoicing.

Join a dynamic office environment focused on reliability and quality of service.

Qualifications

• Experience as a service coordinator in a fast-paced environment.
• Solid numeracy and understanding of figures; knowledge of contracts desirable.
• Proficient in MS Word and Excel; familiar with SAP and CRM systems.
• Strong time management, detail-oriented, adaptable, and able to multitask.
• Excellent verbal and written communication with a customer-focused attitude.

Responsabilités

• Handle customer queries regarding breakdowns, maintenance and service contracts.
• Process service inbox and provide accurate quotations for repairs.
• Raise cases/work orders and allocate jobs to service engineers via CRM and Outlook.
• Proactively communicate with customers and field sales with status updates.
• Create service contracts using Microsoft 365; manage renewal processes.
• Liaise with service engineers to maximize time management and efficiency.
• Support the office-based team and ensure timely invoicing and documentation.

Connaissances

Customer service

Time management

Communication skills

Teamwork

Numeracy

Outils

MS Word

MS Excel

SAP

CRM systems

Outlook

Description du poste

Eppendorf Belgium is seeking a proactive Service Coordinator to join our fast-paced service team. You will handle inquiries, coordinate breakdown repairs, and drive timely responses to customers.

The role requires strong customer service, proficiency with MS Word/Excel, and familiarity with SAP and CRM systems. You will liaise with field engineers and ensure accurate quotations and orderly invoicing.

Join a dynamic office environment focused on reliability and quality of service.